Field Service Technician (Coffee, Bean to Cup Equipment)

Overview
We are seeking a skilled and reliable Coffee Machine Repair Technician to join our service team. In this role, you’ll diagnose, repair, and maintain a variety of commercial and residential coffee machines, ensuring our clients experience minimal downtime and consistent high-quality performance. Your mechanical expertise and passion for appliance repair will help deliver exceptional customer satisfaction and keep the caffeine flowing effortlessly. This paid position offers an exciting opportunity to develop your skills in field service, electrical systems, and equipment troubleshooting while working with a supportive team dedicated to excellence.

Duties

• Diagnose issues with espresso machines, drip brewers, grinders, and commercial coffee equipment
• Perform repairs, part replacements, descaling, calibration, and preventive maintenance
• Respond to onsite service calls in a timely and professional manner
• Document all work performed, including parts used and recommendations for future service
• Communicate clearly with customers regarding issues, solutions, timelines, and preventive care
• Install new coffee machines and related equipment at various customer locations, ensuring proper setup and calibration
• Collaborate with customers to explain repairs, provide maintenance tips, and ensure high levels of customer satisfaction
• Conduct on-site field service visits using a box truck, company vehicle or similar vehicle to deliver timely repairs across multiple sites

Skills

• Prior experience repairing coffee machines or similar small appliances preferred
• Strong mechanical and troubleshooting skills
• Ability to read wiring diagrams, service manuals, and technical schematics
• Valid driver’s license and clean driving record (for field service roles)
• Excellent communication and customer service skills
• Ability to lift 40–60 lbs and work in various environments
• Reliable, punctual, and detail-oriented
• Delivery driver experiences using a box truck or similar vehicle enhances logistical efficiency
• Ability to work independently in a field service environment while maintaining safety standards

Preferred Skills (Not Required)

• Experience with brands such as La Marzocco, Nuova Simonelli, Jura, Breville, Bunn, De Jong Duke, or Keurig
• Electrical or HVAC background
• EPA certification (if applicable to your equipment types)

Benefits

• Competitive pay
• Paid time off
• Company vehicle or mileage reimbursement (if applicable)
• Opportunities for training and growth

Why Join Us?

You’ll be part of a supportive team that values craftsmanship, problem-solving, and customer satisfaction. If you enjoy hands-on work and take pride in fixing and optimizing equipment, this role is a great fit.

Pay: From $25.00 per hour

Benefits:

• Flexible schedule
• Fuel card
• Paid time off

Work Location: In person

Salary : $25