Chciago Business Lounge Coordinator (Koordynator Business Lounge Chicago)

Job Description:

Operations Management:

• Oversee day-to-day operations of the business lounge to ensure efficient and seamless service delivery.
• Develop and implement operational policies and procedures to enhance the customer experience.
• Monitor lounge performance metrics and ensure adherence to service standards.

Staff Management:

• Manage lounge staff, ensuring high levels of performance and customer service.
• Conduct regular performance evaluations and provide coaching and development opportunities for staff.

Customer Service:

• Ensure a high standard of customer service, addressing and resolving any customer complaints or issues promptly.
• Implement customer feedback systems to continually improve service quality.
• Maintain a welcoming, clean, and comfortable environment for all lounge guests.

Facility Management:

• Oversee the maintenance and cleanliness of the lounge, including seating areas, restrooms, and amenities.
• Ensure all equipment and furnishings are in good working order, coordinating repairs or replacements as needed.
• Manage inventory levels of food, beverages, and other supplies, ensuring timely replenishment.

Financial Management:

• Develop and manage the lounge budget, ensuring cost-effective operations while maintaining high service standards.
• Prepare financial reports and analyze performance data to identify areas for improvement.
• Work with vendors and suppliers to negotiate contracts and manage relationships.
• Supervision of Lounge Operator, ensuring all KPIs are reached – reporting to Supervisor
• Introducing new solutions to improve cooperation with suppliers and the airport.

Marketing and Promotion:

• Develop and implement marketing strategies to promote lounge services and attract more passengers.
• Collaborate with airline partners to offer exclusive deals and packages to frequent flyers and premium customers.
• Manage social media presence and other promotional activities to enhance the lounge's visibility and reputation.

Compliance and Safety:

• Ensure compliance with all relevant health, safety, and security regulations.
• Conduct regular safety audits and training sessions for staff.
• Liaise with airport security and management to address any safety concerns or incidents.

Reporting and Communication:

• Prepare regular reports on lounge performance, customer satisfaction, and other key metrics.
• Communicate effectively with senior management, staff, and other airport departments.
• Represent the lounge in airport meetings and industry events as needed.

Requirements:

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
• Experience: Minimum of 3-5 years of experience in hospitality management, preferably in an airport or hotel setting

Skills:

• Strong leadership and management skills
• Excellent interpersonal and communication skills
• Ability to manage multiple tasks and work under pressure
• Strong problem-solving and decision-making abilities
• Proficiency in Microsoft Office Suite and familiarity with customer service software
• Fluent Polish and English language

Certifications: Relevant certifications in hospitality or customer service management are a plus

What we offer:

• Stable and long-term cooperation
• The opportunity to make an impact on passenger satisfaction
• Discounts on company products and services
• Work in an international environment

Feel free to apply!