What are the responsibilities and job description for the Express Service Advisor position at Lost Pines Toyota?
Express Service Advisor
We need a Express Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and quick lube techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate to techs
- Present additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Inspect repair quality and ensure all work is complete
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index scores in accordance with dealership standards
Compensation
Compensation is based salary PLUS incentives.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Health Insurance
- Dental Insurance
- Life Insurance
- Paid Vacation
- Paid Holidays
- Employee discount on vehicles
Our Company
Welcome to Lost Pines Toyota Employment Opportunities portal! If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people and supporting our community. We offer an excellent benefit package, and a great working environment.
If you want to set yourself apart from the ordinary routine of the average job, while earning an above average salary, simply apply and click "submit". Thanks for considering us in your employment endeavors!