What are the responsibilities and job description for the BDC Representative position at Lost Pines Toyota?
Service Business Development Center (BDC) Representative
The Service Business Development Center Representative is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments for the Service Department. The BDC Representative interacts daily with the BDC Manager, Service Advisors, Service Managers, support staff and customers.
Responsibilities
- Receiving inbound sales phone calls
- Identifying the client's needs and scheduling appointments
- Placing outbound calls to customers who are due for service needs
- Ensuring all clients concerns are addressed prior to appointment
- Contacting clients prior to appointment date to confirm appointment
- Following up post visit to ensure customer satisfaction
Requirements
- High school diploma or equivalent
- Excellent oral, written and interpersonal communication skills
- Customer service, sales, or telemarketing background
- Computer literacy, strong organizational and follow-up skills
- Ability to read and comprehend instructions and information
- Excellent problem solving skills
Education and/or Experience
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Health Insurance
- Dental Insurance
- Life Insurance
- Paid Vacation
- Paid Holidays
- Employee discount on vehicles
Our Company
Welcome to Lost Pines Toyota Employment Opportunities portal! If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people and supporting our community. We offer an excellent benefit package, and a great working environment.
If you want to set yourself apart from the ordinary routine of the average job, while earning an above average salary, simply apply and click "submit". Thanks for considering us in your employment endeavors!