SPA - Licensed Massage Therapist

Title: Licensed Massage Therapist

Reports to: Spa Manager

Position Type: Full-Time/Part-Time, Non-exempt

Job Summary:

As a member of the Hacienda Spa team, this role is integral in representing the Los Poblanos brand and our unique well-being model. This position will enrich the guest experience by connecting guests to our historic property and organic farm through spa and wellness services. This position provides all types of massage and body treatments offered at Los Poblanos Spa. They must have a thorough knowledge of numerous massage and bodywork modalities, possess a general understanding of anatomy, and be willing to train in the spa's specific massage offerings. They must possess excellent communication skills and be willing to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must have a passion for and be able to provide an excellent customer experience.

Duties & Responsibilities:

• Perform a range of massage and body treatment services in accordance with Los Poblanos Spa protocols and accepted certification practices 
• Greet and acknowledge guests by name
• Obtain and complete fully a client health history using Los Poblanos client intake forms
• Use client forms and skincare consultation with client to recommend appropriate treatments
• Record detailed notes for all clients, including contraindications, allergies, medications, and treatment preferences
• Provide guests with thorough and knowledgeable professional massage treatments, adhering to Los Poblanos protocols
• Ensure guests receive a plan after each service for aftercare best practices
• Be able to provide accurate and detailed descriptions of treatments, packages, services, treatment contraindications, property features, and hours of operations
• Uphold and practice the universal health care protocol/standards of sanitation and sterilization as directed by the New Mexico State Board of Barber's and Cosmetologists and the spa's policies/procedures when dealing with guests and coworkers
• Provide services within the scope of practice of the profession as defined by the New Mexico State Board of Barber's and Cosmetologists
• Be on time for shift, prompt with each appointment, and perform services within the appropriate time allotted for the service
• Perform prep work, cleans, and restock room per spa standards, including all opening and closing duties
• Assist with maintaining the aesthetic standards of the treatment rooms and guest spaces

Essential Job Functions:

• Perform a range of massage and body treatment services in accordance with Los Poblanos Spa protocols and accepted certification practices
• Act as a positive role model and ambassador for Los Poblanos and the Hacienda Spa
• Maintain accurate and up-to-date knowledge of the property, products, and service available throughout the business
• Share historical and cultural information about Los Poblanos with guests, when appropriate
• Interact professionally and with sensitivity to the needs of the guests and co-workers
• Demonstrate respect, sensitivity, and concern for guests' needs in a professional and pleasant manner
• Collaboration and partnering – Identify opportunities and take action to build relationships between individuals, teams, and departments to help achieve business goals
• Uphold standards of sanitation, sterilization, and cleanliness as directed by law and the spa's policies and procedures
• Communicate to management all occurrences involving staff or guests that require attention immediately

• Applicable New Mexico state license to perform all massage services
• Stay current on current licensing changes and abide by all rules and regulations associated with the license
• Possess a cooperative and positive attitude, exercising reason
• Received training from an accredited school
• At least 3 years of experience working in a high-end resort or urban day spa environment
• Be available to work varying shifts such as nights, weekends, and holidays
• Thoroughly educated and understands the body's anatomy and the effects of the specific techniques utilized to determine whether such application is contraindicated to recommend the most beneficial services to each guest
• Possesses excellent communication skills and provides legible and articulate communication
• Demonstrate commitment to provide the highest quality of esthetic services to those who seek their professional service

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.