Office Technician

SUMMARY: Under supervision of the Senior Office Technician, responsible for program registration, issuing credit and /or refund vouchers, answering phones, contacting registrants regarding cancellations and possible transfers and greeting the public.ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following; other duties may be assigned.Provides primary support for answering phones, directing calls or responding to caller questions. Update telephone messages.Greets public and instructors, responding to needs or queries as the occasion requires.Processes mail-in, phone-in and walk-in registration for all programsAssists with notification of participants of class cancellations and any other changes.Proofs and edits quarterly program brochures to insure accuracy.Completes copying for program instructors as directed.Orders and maintains office and printer supplies.Prints and/or e-mails rosters and/or attendance sheets to/for instructors as requested.Collects information and performs data entry.Maintains the website and other social media sites.Maintains files and records so they remain updated and easily accessible.Assists in training of new staff on office procedures, office equipment, office software and over-all duties.Monitors the pick-up of payroll checks and mails all remaining checks at end of business day.Assists contractors with set-up and breakdown for classes as directed by supervisor.Delivers mail and/or packages to post office as required.QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE:Two-year certificate from college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLS:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.CERTIFICATES, LICENSES, REGISTRATIONS: Class C California Driver’s License OTHER SKILLS AND ABILITIES:Must be able to type at least 45 words per minute. Operate a variety of office equipment including computer, printer, copy machine, postage meter, fax machine, etc. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee must be mobile.The employee must occasionally lift and/or move up 20 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This employee will experience frequent interruptions. The noise level in the work environment is generally moderate.