Agency Relations Support Specialist

POSITION: Agency Relations Support Specialist

SUPERVISOR: Agency Relations Manager

STATUS: Hourly/Non-Exempt

PAY RANGE: $24.00-$27.00 Hourly

The base pay offered will consider internal equity and may vary based on the candidate’s job-related knowledge, skills, experience, and other factors.

LOS ANGELES REGIONAL FOOD BANK

The mission of the Food Bank is to mobilize resources to fight hunger in our community.  To fulfill our mission, we source and acquire nutritious food and other products and distribute them to people experiencing nutrition insecurity through our partner agency network and directly through programs; energize the community to get involved and support hunger relief; and conduct hunger and nutrition education and awareness campaigns and advocate for public policies that benefit the people we serve.  Food Bank employees are hired because of their unique skills, diverse perspective, and their commitment to our mission. This means that each of us, working together, will do all that we can to fulfill our vision that no one goes hungry in Los Angeles County. Our core values include: Respect, Stewardship & Accountability, Collaboration, Urgency, Service, Integrity and Diversity. Our organization is committed to maintaining a positive and engaging workplace for all employees.

ESSENTIAL FUNCTIONS

The Agency Relations Support Specialist will provide customer service support to prospective and participating agencies. This role will be responsible for providing support to the Agency Relations team with programs and projects including but not limited to TEFAP, Brown Bag, Diapers, and Extra Helpings. Works effectively with other department staff members at all levels of responsibility within the Food Bank.

WHAT YOU’LL DO

Agency Support & Customer Service: Respond to internal and external stakeholders’ inquiries or concerns.

Provides high-level customer service support for agencies, projects, and initiatives, working with the Agency Relations team to meet and/or surpass objectives and key results. Use creative and innovative strategies to deliver satisfied client relationships that result in awareness, references, and expanded networks. Attend departmental activities such as the Annual All-Agencies Conference and other meetings as directed by the manager. Works effectively with other staff members at all levels of responsibility within the Food Bank.

Compliance, Data Management & Reporting: Provides assistance to prospective and participating agencies in the areas of storage and distribution requirements, food distribution, and food recipient records and requirements as mandated by federal, state, and Food Bank guidelines.

Develop, generate, manage, and distribute agency surveys and departmental reports, addressing data quality issues when appropriate. Responsible for collecting and preparing weekly, monthly, and quarterly Agency Relations reports. Prepare documents and reports that address and resolve discrepancies, providing strategic solutions. Provides perspective for making informed, data-driven decisions.

Operations, Special Projects & Process Optimization: Work closely with managing staff to proactively identify and facilitate opportunities to optimize work processes. Collaborate with internal cross-functional teams (IOC, grants, etc.) to meet customer goals and performance metrics. Work on special projects, recall letters to agencies, audit requests, and allocations. Travel to (using a personal vehicle) various sites throughout Los Angeles County to monitor prospective and participating agencies according to established guidelines. Assist the Agency Relations Manager with ad hoc tasks. Must be able to work 8:00 AM-4:30 PM and be available for work on weekends or evenings as necessary. Duties and responsibilities are subject to change based on business needs.

QUALIFICATIONS

• Associates degree with an emphasis in Business Administration studies; minimum of 4 years experience in customer service support, preferably in social service environment; or combination of education and experience

• Must be proficient in a variety of computer software applications such as Google and Microsoft Suite, Excel spreadsheets, CRM databases, and presentation decks. 

• Must be resourceful and possess strong analytical skills to spot trends and discrepancies with the ability to think creatively to solve problems.

• Strong relationship builder with the ability to find common ground, build consensus and strengthen collaboration among diverse stakeholders.

• Superior interpersonal, writing, communication, and organizational skills are required.

• Exceptional writing skills with a strong command of the English language, including grammar, punctuation, and syntax

• Strong presentation skills including networking and public speaking.

• Well-organized and detail-oriented, highly adaptable, and able to maintain challenging projects.

• May be scheduled to work Saturdays, nights, or be on-call as a regular part of the job.

• Possess a valid California Driver’s License and have access to a reliable, insured vehicle. Must be able to travel within Los Angeles County as required. Work assignments may include various facilities and hubs across Los Angeles County, including locations in Los Angeles and the City of Industry, CA. Flexibility to commute between Food Bank facilities as needed is essential.

• Passion for the Food Bank’s mission and commitment to the values of the organization: collaboration, inclusion, diversity, equity, accessibility, respect, service, stewardship & accountability.

BENEFITS

We offer a comprehensive benefits package:

• Medical: Employee HMO coverage as little as $10 per bi-weekly paycheck and access to Nonstop Health funds

• Dental: Employee HMO coverage available at no cost

• Vision: Comprehensive vision insurance with generous allowances for examinations and material costs 

• Flexible Spending Accounts

• Employer-paid Life Insurance and Long-Term Disability

• Optional Long-Term Care Insurance

• 403(b) retirement savings plan with employer match

• Employee Assistance Program (EAP) with expanded Mental Health 

• Employee recognition programs

• Growth & career development support for professional certifications and additional training resources

• Vacation: Two weeks annually for the first three years

• Holiday: Nine paid holidays; eligible upon date of hire

• Sick Leave Time available

As a part of the Food Bank’s pre-employment screening process, all potential employees are subject to a Criminal Background Check.

In instances of a federal, state or locally declared emergency, Los Angeles Regional Food Bank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.

The Los Angeles Regional Food Bank is proud to be an “Equal Opportunity Employer.” Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Food Bank fosters an organizational culture where ideas and decisions from all people help us grow, innovate, and serve in a rapidly changing world. We strongly encourage people from underrepresented groups to apply.