Associate Case Manager / Outreach Worker

SUMMARY

Demonstrating a heart of service, compassion, and personal integrity consistent with the values of the Los Angeles Mission, the Associate Case Manager / Outreach Worker plays a vital role in guiding individuals from crisis toward stability and transformation. This dual-role position is responsible for either providing case management services or conducting community outreach efforts. While some operational collaboration is expected, the Associate Case Manager and Outreach Worker have distinct roles with clearly defined responsibilities.

I. ASSOCIATE CASE MANAGER

The Associate Case Manager is responsible for the coordination and delivery of direct services to program participants experiencing homelessness, addiction, trauma, or other barriers to stability. The Associate Case Manager works collaboratively within a multidisciplinary team to support individualized service planning, resource connection, and long-term stabilization.

Essential Duties:

Case Management & Support Planning

• Develop individualized SMART goals and service plans tailored to each participant?s needs.
• Conduct bio-psychosocial assessments, treatment planning, progress reviews, and discharge planning.
• Utilize evidence-based practices such as Motivational Interviewing, Critical Time Intervention, and trauma-informed care.

• Provide crisis intervention and conflict resolution to stabilize participants in distress.
• Ensure compliance with external mandates (e.g., probation, DMH, court orders) through appropriate coordination.

Service Navigation & Collaboration

• Collaborate with internal SUD counselors, therapists, peer mentors, and external providers.
• Facilitate linkages to housing, employment, healthcare, substance use treatment, and education.
• Serve as the participant?s advocate with service providers, legal systems, and benefit agencies.
• Lead or co-lead recovery-oriented life skills or educational groups as assigned.

Documentation & Compliance

• Maintain accurate and timely documentation in Client Track and participant charts.
• Conduct data entry, reporting, and recordkeeping in compliance with funder and programmatic standards.
• Assist with outcome tracking, goal achievement metrics, and resource distribution.

Spiritual Support (as appropriate)

• Offer prayer and spiritual encouragement when welcomed by participants.
• Integrate moral and ethical support rooted in grace, accountability, and hope.
• Attend weekly chapel and staff prayer meetings to foster alignment with Mission values.

II. OUTREACH ASSOCIATE

The Outreach Associate serves as a frontline ambassador of hope and hospitality to community guests accessing meals, showers, and emergency services. This role aims to build trusting relationships, promote available support services, and enhance the welcoming environment at Los Angeles Mission.

Essential Duties:

Engagement & Advocacy

• Actively engage individuals in the lobby and dining areas, welcoming them with dignity and encouragement.
• Promote case management services to community guests during mealtimes and shower access periods.
• Build rapport with guests through consistent, compassionate interaction and active listening.
• Foster a peaceful and uplifting atmosphere in shared spaces, mitigating conflicts and redirecting negative behavior when necessary.

Community & Provider Partnerships

• Develop relationships with external service providers (e.g., medical clinics, MAT programs, legal aid, tax services, voter registration, etc.).
• Coordinate on-site resource fairs and schedule guest agencies to provide tabling and outreach.
• Maintain a resource calendar and contact database to facilitate ongoing access to community-based services.

Lobby Oversight & Hospitality

• Serve as a visible and supportive presence in the lobby to ensure safety, structure, and order.
• Collaborate with security and other staff to de-escalate disruptive behavior and guide guests toward respectful engagement.
• Monitor supply distribution (e.g., hygiene kits, resource flyers) and identify trends in guest needs.

Spiritual Climate

• Reflect the Mission?s heart for restoration and compassion through everyday interactions.
• Model patience, grace, and respect, uplifting the dignity of every person served.
• Participate in Wednesday chapel services with Mission participants and staff.