TRAVEL PROGRAM ADMINISTRATOR

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Provides oversight and administration on all aspects of Metro's travel program.

This position will lead all aspects of providing Travel Program system support, Travel Policy interpretation, application and compliance. This position also will be responsible for implementing changes in Metro's travel business model to reduce costs, improve workforce and the Metro Board business travel experience, and speed reimbursement of travel expenses.

Recruitment Timelines: I nterviews are projected to be scheduled for the week of February 2, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Initiates and leads implementation of changes in Metro's travel business model to reduce costs, improve the business travel experience, and speed reimbursement of travel expenses
• Drafts travel policies and procedures
• Assists Metro or Board travelers in estimating travel costs, establishing availability of transportation and lodging, and answering any travel related questions
• Assists Metro or Board travelers, or their assistants, in completing Travel Request/ Authorization form (TA form) for ease in travel approval and finalization of travel arrangements
• Reviews, approves, and processes Travel and Business Expense Reports prior to submission to Accounting
• Reviews and ensures Travel Request/Authorizations forms include proper documentation and authorization prior to processing
• Ensures all travel complies with Metro travel policies and procedures
• Researches travel options for cost-effectiveness and proposes alternatives
• Negotiates corporate hotel and car rental rates
• Arranges and books airline, train, car rental, and hotel reservations
• Prepares tickets, itineraries, and confirms reservations
• Processes client requests, changes, inquiries, and cancellations, including recording ticket value from trip cancellations with airfare credits
• Verifies and monitors cash advance requests
• Evaluates the best use of travel funds and makes recommendations
• Reconciles and authorizes travel credit card expenses from airline purchases, car rental expenses, and vendor service fees
• Manages Metro's relationships with travel vendors
• Develops educational materials and delivers group and individual training to assist Metro travelers in understanding and navigating Metro's travel policy, TA approval process, and Travel and Business Expense reimbursement process
• Develops and maintains relevant files and assists in the development of databases required by federal guidelines for use of grant funds
• Promotes and trains staff in the use of smart phone travel applications
• Trains and provides functional supervision to staff assigned as travel program back-up support
• Prepares reports for management such as Quarterly Project Management Report and Quarterly Contract (Vendor) Report
  
  

Minimum Qualifications

May be required to perform other related job duties

Required

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in a related field
  
  

Experience

• One year of relevant experience as a domestic and/or international travel agent with corporate travel experience; some positions in this class may require specialized experience in area of assignment
  
  

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• Must be able to obtain Airline Reporting Corporation (ARC) Specialist Certification during probationary period
  
  

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The Following Are The Preferred Qualifications

• Experience using online booking tools such as Systems, Applications, and Products in Data Processing (SAP) Concur or equivalent to book and coordinate travel (air, train, car rental, lodging)
• Experience processing travel requests and/or expense reports utilizing travel systems such as Systems, Applications, and Products in Data Processing (SAP) Concur or equivalent
• Airline Reporting Corporation (ARC) Specialist certification is desirable
  
  

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of governmental accounting, business finance, budgeting, and financial recordkeeping
• Financial analysis, research procedures, reconciliation of customer accounts, and mathematical processes and procedures
• Applicable federal and state laws, rules, regulations, policies, and procedures
• Metro's policies and procedures
• Applicable computer business software applications, such as Microsoft Office Suite
  
  

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Operating an automated electronic reservations system
• Performing statistical and financial analyses
• Analyzing situations, identifying problems, and recommending solutions
• Exercising sound judgment and creativity in making decisions
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees and outside representatives
• Mediating and negotiating consensus solutions regarding the most cost-effective travel arrangements that meet the traveler's needs
  
  

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Multi-task and meet tight time constraints and deadlines without close supervision
• Think and act independently
• Meet precision and productivity requirements
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Handle highly confidential information
• Keep accurate records of travel documents
• Prepare reports and correspondence
• Make financial decisions within a budget
• Read, write, speak, and understand English
  
  

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  
  

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen
  
  

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required
  
  

(SM)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office

One Gateway Plaza

Los Angeles, CA 90012

Open: Monday through Friday, 8am-4pm

(Closed Sat & Sun)

Metro Talent Hub

8501 S. Evermont Place

Los Angeles, CA 90044

Open: Monday through Friday, 9am-5pm

(Closed Sat & Sun)

East Los Angeles Customer Center

4501 B Whittier Blvd

Los Angeles, CA 90022

Open: Tuesday through Saturday, 10am to 6pm

(Closed Sun & Mon)

Wilshire/Vermont Customer Center

3183 Wilshire Blvd, Ste 174

Los Angeles, CA 90010

Open: Monday through Friday, 10am-6pm

(Closed Sat & Sun)

Rosa Parks Customer Center

Willowbrook/Rosa Parks Station

11720 Wilmington Ave

Los Angeles, CA 90059

Open: Monday through Friday, 6am to 6:30pm

(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

• Open to the public and all Metro employees
  
  

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.