SENIOR INFORMATION TECHNOLOGY ARCHITECT (SALESFORCE)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

The Full-Stack Salesforce Developer / Architect is responsible for designing, developing, and supporting end-to-end Salesforce solutions, including custom applications, integrations, and APIs. This hands-on role combines full-stack development expertise (Apex, Visualforce, Lightning Web Components) with architectural leadership, ensuring scalable, secure, and maintainable Salesforce solutions. Performs as a technical project leader of highly complex application system development, network infrastructure, or enhancement projects and/or multiple application support teams, which may include various Metro Information Technology personnel, technical contractors, consultants or other internal or external entities.

Examples of Duties

• Manages entire application system development life cycle or network infrastructure life cycle
• Designs, runs, and manages continuous integration environments for build, automation, and release management
• Develops and maintains key agency Enterprise Application and Infrastructure products to include: Application Life Cycle Management (ALM) strategy, Continuous Integration (CI) and Continuous Deployment (CD) processes and techniques
• Performs risk assessments, and develops and implements mitigation plans
• Defines, implements, documents and performs tests on security controls in complex applications and infrastructure environments
• Maintains the sensitivity and confidentiality of data and systems architecture environment
• Implements innovative solutions utilizing emerging technologies
• Translates business needs into technical solutions that will improve service quality and efficiency while meeting business objectives
• Creates technical designs based on functional specifications
• Manages full spectrum development in application or infrastructure design, configuration, testing and deployment on various platforms that adheres to industry best practices
• Manages efforts to improve application or infrastructure design, support, and practice development
• Provides technical assistance and performs end user troubleshooting for bug fixes and highly complex technological enhancements
• Supports integrations between various IT platforms and enterprise architecture
• Oversees technical personnel and ensures that required reports and documents produced are accurate and reliable
• Oversees software development and enhancement, and provides production support for business application systems on behalf of client departments
• Sets guidelines and exercises leadership skills to establish and meet target dates on large and highly-complex projects involving multiple systems
• Maintains responsibility for analysis, design and implementation of projects as assigned, including complex and highly specialized applications
• Conducts the most complex programming, system analysis, and design of highly-complex systems using information system development methodology in a multi-platform infrastructure and environment
• Recommends approval of system designs and interacts with user managers and department users
• Diagnoses and resolves system problems, at the most complex levels, involving programming logic, interoperability between several technical components, and client interface
• Researches, identifies, and refers complex technical problems related to platform management, database administration, network connectivity and desktop support to the appropriate ITS operating unit for resolution
• Leads the preparation of project reports such as technical overviews, client recommendations, alternatives to business requirements, feasibility studies, project proposals, and requests for proposals for the purchase of new software and hardware
• Leads consultants in the analysis, design, implementation and integration of application business systems
• Leads the evaluation, configuration, implementation, and integration of commercial off-the-shelf (COTS) software
• Develops software and hardware specifications and standards
• Supervises subordinate staff and performs related administrative tasks required to support the team.
• Leads the department's information security, disaster recovery, and safety programs
  
  

Minimum Qualifications

May be required to perform other related job duties

Required

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Computer Science, Business Information System Technology, Computer Engineering, Business Administration, or a related field; Master's Degree in a related field preferred
  
  

Experience

• Five years of relevant management-level experience in designing, implementing and maintaining an enterprise-wide system
  
  

Certifications/Licenses/Special Requirements

• Microsoft Certified Solutions Associate (MCSA) preferred
• Microsoft Office Specialist (MOS) on SharePoint 2010 preferred
• Microsoft Certified Technology Specialist (MCTS) for Office 365 preferred
• Adobe Certified Associate (ACA) preferred
  
  

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The Following Are The Preferred Qualifications

• Experience delivering complex solutions for hands on Full-Stack Salesforce Development/Architecture
• Experience utilizing Apex, Visualforce, Lightning Web Components (LWC), and Salesforce declarative tools (or similar)
• Experience designing and developing Salesforce APIs and integrations with external systems (REST, SOAP, Bulk API, Platform Events, Change Data Capture)
• Experience securing Salesforce applications and APIs using OAuth, Named Credentials, SAML, and/or JWT (or similar)
• Salesforce Certifications are desirable
  
  

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Full lifecycle implementation of enterprise resource planning systems
• Complex business processes, as well as areas outside of immediate responsibility
• Theories, principles, and practices related to information systems and supported business areas
• Data communications involved in LANs, WANs, and gateways
• Mathematics used in complex business applications
• Business process and system process modeling and problem-solving techniques
• Principles of supervision
• Applicable local, state, and federal laws, rules, and regulations governing information systems for a public agency
• Change control systems and other information technology best practices
• Project management methodology and techniques
  
  

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Communicating effectively orally and in writing
• Analyzing situations, identifying problems, finding and implementing solutions, and evaluating outcomes in a cost-effective manner
• Troubleshooting and correcting operations problems
• Interacting professionally with internal and external representatives
• Clearly defining system integration and interface requirements
• Data analysis and data modeling
• Learning new technology and complex systems
• Identifying opportunities for innovation
• Operating a personal computer, computer terminal, and general office equipment
  
  

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Oversee the design process for enterprise application software systems
• Provide technical support and training
• Create technical documents
• Create custom solutions and offer viable solutions for various systems and architectures to different types of businesses
• Integrate applications with existing systems to eliminate potential problems and maintain data structure and integrity
• Lead the development and implementation of complex information systems using software engineering techniques
  
  

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  
  

Working Conditions:

• Typical office situation
• Close exposure to computer monitors and video screen
  
  

Physical Effort Required:

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required
  
  

(SA)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office

One Gateway Plaza

Los Angeles, CA 90012

Open: Monday through Friday, 8am-4pm

(Closed Sat & Sun)

Metro Talent Hub

8501 S. Evermont Place

Los Angeles, CA 90044

Open: Monday through Friday, 9am-5pm

(Closed Sat & Sun)

East Los Angeles Customer Center

4501 B Whittier Blvd

Los Angeles, CA 90022

Open: Tuesday through Saturday, 10am to 6pm

(Closed Sun & Mon)

Wilshire/Vermont Customer Center

3183 Wilshire Blvd, Ste 174

Los Angeles, CA 90010

Open: Monday through Friday, 10am-6pm

(Closed Sat & Sun)

Rosa Parks Customer Center

Willowbrook/Rosa Parks Station

11720 Wilmington Ave

Los Angeles, CA 90059

Open: Monday through Friday, 6am to 6:30pm

(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

• Open to the public and all Metro employees
  
  

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.