What are the responsibilities and job description for the Sales Associate position at Los Angeles International Airport?
Description
POSITION DESCRIPTION SUMMARY
A Sales Associate is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers. The Sales Associate may perform tasks on the sales floor or in a support environment. This position ensures a positive customer shopping experience in a well-maintained and friendly environment.
POSITION REQUIREMENTS:
Demonstrate selling experience in a fast paced, service-oriented retail setting
Demonstrated ability to Greet, Sell and Thank the customer
Put the customer first at all times
Provide memorable, highly personalized customer service through needs analyses and product recommendations.
Offer customers promotional products and services
Be able to resolve customer service issues and escalate as required
Create and maintain good working relationships with fellow associates
Maintain store appearance with respect to visual merchandising, housekeeping, and maintenance standards
Efficiently and accurately conduct customer transactions on our POS
Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld
Efficiently and accurately complete any required process controls (paperwork, etc.)
Follow company policies and procedures and maintain a safe working environment
Understands and complies with Cash Handling and Loss Prevention Standard Operating Procedures
POSITION QUALIFICATIONS:
High school diploma or equivalency required
Minimum one year of retail or customer service experience preferred
Ability to work various shifts in a 7/365 team orientated environment
Excellent customer service skills and an ability to communicate effectively using the English language
Self-starter able to prioritize and handle various tasks simultaneously
Ability to adapt to changing priorities and unexpected situations
Proficiency required in reading, writing, and mathematics
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable FAA requirements Department of Transportation requirements
Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holiday