Assistant Manager, Ticket Operations & Box Office

Assistant Manager, Ticket Operations & Box Office Los Angeles, CA OVERVIEW The Los Angeles Football Club (LAFC) is an MLS soccer club serving the greater Los Angeles area. LAFC is dedicated to building a world-class soccer club that represents the diversity of Los Angeles and is committed to delivering an unrivaled experience for fans. LAFC’s ownership group is comprised of local leaders and innovators of industry with intellectual capital, financial prowess, operations expertise, and success in the fields of entertainment, sports, technology, and media. LAFC is invested in the world’s game and Los Angeles, constructing, and developing the 22,000 seat BMO Stadium and a top-flight training center on the campus of Cal-State Los Angeles. POSITION SUMMARY The Assistant Manager, Ticket Operations & Box Office will assist in managing all aspects of day-to-day operation in the Box Office at BMO Stadium for LAFC, ACFC and outside events to ensure the highest quality service is being provided. This role reports the Manager, Ticket Operations & Box Office. ESSENTIAL FUNCTIONS Manage the hiring, training, and scheduling of 20+ part-time Ticket Sellers to operate Box Office for event and non-event days. Monitor staffing budget as it pertains to department budget, daily operation, and event agreements – i.e., number of staff and hours permitted to work based on agreement with show promoters. Assist in preparing daily financial reconciliation and reporting of all Box Office sales, including audit and reconcile of large volume of cash and credit card transactions. Assist in development and implementation of internal & external reporting based on promotions, sales, inventory, and balance due for all ticketed events at the Stadium. Assist in managing internal and external ticket resolutions on event and non-event days. Ensure timely processing of all internal ticket orders, including processing and printing (if necessary) all ticket sales and service requests. Assist department managers with all LAFC and non-MLS ticketed event related reports and files. Serve as back up to the Manager, Box Office & Ticket Operations, in their absence. Serve as department liaison to Angel City FC, completing tasks as needed to ensure highest level of service. Manage parking sales and parking pass fulfillment through the ticketing system. Other tasks and duties as assigned by Supervisor/Management. QUALIFICATIONS Bachelor's Degree or equivalent experience in a Box Office/Ticket Operations department required. Minimum of 1-3 years experience in a Box Office/Ticket Operations environment in the Sports & Entertainment industry required. Previous experience with a CRM database a plus. Innate passion for customer service and providing an exceptional product to elevate the guest experience. Must possess strong interpersonal and customer service skills with the ability to maintain a positive and professional demeanor at all times. Detail-oriented, driven self-motivator with a strong work ethic to get the job done. Ability to read, listen, and communicate effectively in English - both verbally and in writing. Bilingual in Spanish a plus. Ability to work productively in an unstructured environment with frequent interruptions. Excellent organizational and time management skills. Knowledge of ticketing software (especially Ticketmaster, Archtics, Host, and TM1), box office management, and technological trends is a plus. Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, OneNote, and Outlook). Flexible schedule with the ability to work nights, weekends, and holidays is required. SALARY RANGE At LAFC, we carefully consider a wide range of factors to determine a fair and equitable compensation package. The final offer amount will consider a wide range of factors that are considered in making compensation decisions including, but not limited to skill sets; relevant experience and training. Pursuant to state and local pay disclosure guidelines, the compensation range for this role is $72,000 - $75,000 per year. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. LAFC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.

Salary : $72,000 - $75,000