IT Help Desk Shipping Receiving Technician

About the Employer

South Sutter Charter School (SSCS) is a WASC accredited charter school managed by Innovative Education Management (IEM). The school serves students in Sutter, Butte, Colusa, Placer, Sacramento, Yolo, and Yuba counties. Our family of charter schools include South Sutter, Ocean Grove, and Sky Mountain. Innovative Education Management (IEM) has been successfully developing and operating California charter schools since 1998. Many California charters are modeled after the structure of IEM’s independent study model. Innovative Education Management (IEM) and its Charter Schools believe in giving students, parents and teachers the freedom to develop individualized learning opportunities while working with a credentialed teacher. Our goal is to develop educated students who reach their full potential. Every position at IEM supports this mission. IEM team members are empowered to innovate and find new solutions to further our students’ educations as well as their own career aspirations. We believe the contribution of each individual is essential to success.

Job Summary

POSITION SUMMARY: Responds to end-user email and ticket requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilizes product information, and online resources to research, troubleshoot, and deliver solutions for basic end-user application issues. Monitor social media channels for end-user technical issues and create tickets to resolve. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or reset passwords. Works independently under the direction of the IT Manager and provides the team with analysis support on special projects. The incumbent is expected to work in accordance with the Guiding Principles of the organization.

Requirements / Qualifications

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