SUPERVISOR, WORKERS' COMPENSATION (WORKER'S COMPENSATION)

Supervises and audits the administration of Metro's Workers' Compensation Unit to ensure compliance with the Workers' Compensation Laws of California and that payments and notices are processed accurately and within required timeframes.

Risk Management:
Oversees the day-to-day operations of the Workers’ Compensation department, providing leadership, guidance, and support to claims staff while ensuring that injured employees receive timely, fair, and effective assistance throughout their recovery process.

Recruitment Timelines: Interviews are projected to be scheduled for the week of August 3rd, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

• Develops, oversees, and evaluates the claims settlement process and approves settlements to the limit of established authority; prepares written analysis and settlement recommendations for cases exceeding established authority for submission to the director
• Coordinates and chairs meetings to develop case strategy
• Coordinates/oversees immediate psychiatric care for employees involved in or witnessing fatal accidents
• Oversees, audits, and establishes procedures for outside firms providing workers' compensation claims administration services; serves as liaison between Metro and these firms
• Advises and makes recommendations to Metro management regarding workers' compensation policies, procedures, and case disposition
• Develops and measures results of the Workers' Compensation program
• Represents Metro at appeal hearings, settlement conferences, internal labor arbitration hearings, and before the Board of Directors to receive authorization for claim settlements
• Compiles case documentation for workers' compensation litigation and labor issues
• Assesses training needs and develops and presents training on workers' compensation issues, procedures, and laws to Metro management and staff
• Supervises, trains, and motivates assigned staff
• Accounts for assigned employees' compliance with the safety rules, policies, and procedures

May be required to perform other related job duties

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Business Administration, Human Resources, or a related field

Experience

• Five years of relevant experience examining and processing complex California workers' compensation indemnity claims, including experience as a team leader and in training staff; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements
California Self-Insured Administrator's Certificate in Workers' Compensation
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
May require local travel

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected

• Self-Insurance Administrator’s Certificate from the Department of Self Insurance Plans required.
• Experience managing claim investigation, indemnity processing, regulatory compliance, and litigation support.
• Experience leading or providing supervisory direction to claims adjusters and clerical staff is highly valued.
  
• Experience interpreting and applying California Labor Code, Workers' Compensation policies and procedures, industry best practices, and medical terminology in the administration of workers' compensation programs.

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of California workers' compensation claims administration
• Applicable local, state, and federal laws, rules, and regulations of workers' compensation administration, including time limits in the provisions of benefits
• Strategies and procedures for case settlements
• Research and report preparation methods
• Principles of supervision

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Planning, organizing, and monitoring the work of a workers' compensation unit
• Prioritizing competing work loads
• Investigating claims and determining reasonable settlements
• Analyzing situations, identifying problems, and recommending solutions
• Preparing reports and correspondence
• Communicating effectively verbally and writing with internal staff and external parties

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Compile and analyze complex data
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, and labor/ management agreements
• Delegate work, train, motivate, and manage staff
• Travel to offsite locations
• Interact professionally with various levels of employees and outside representatives
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen
• Local Travel

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

(TL)

Salary : $91,354 - $137,030