SENIOR MANAGER, TRANSPORTATION OPERATIONS

Assists with the overall management of activities of an operating bus transportation division to ensure that all performance and safety measures are met; maintains adherence to Metro rules, policies, and procedures in support of the agency's goals and objectives, efficiency of operation, cost effectiveness, and positive management-labor relations.

• Manages the assignment of operating and supervisory staff and resources to ensure that service objectives are achieved within budgetary constraints; conducts division shake-ups and bidding procedures
• Assists with developing goals, establishing plans and priorities, and assigning and monitoring work for an operating division
• Assists with monitoring staff compliance with policies, rules, procedures, regulations, practices, and labor agreements; manages the maintenance of employee records and division statistics
• Manages the review and analysis of transit operations and monitors system performance to identify and resolve problems while ensuring efficiency and cost-effectiveness
• Participates in and manages the investigation and resolution of customer complaints
• Provides direction to Bus Operators during accident investigation, schedule and route changes, and emergency situations
• Manages the administration of workers' compensation program activities
• Assists with conducting disciplinary investigations, hearings, and counseling sessions; testifies at unemployment and workers' compensation hearings and court cases
• Supervises the investigation of accidents to minimize recurrence and determine if accidents are chargeable according to labor agreement mandates
• Oversees vehicle services for seasonal and special events, including projecting equipment and staffing demands, scheduling appropriate personnel, and tabulating related statistics when assigned to Vehicle Operations
• Oversees the re-routing of bus lines and detour notices during major road construction projects, civil and tactical emergencies, and other situations affecting street operations; coordinates services with police, fire, road, and flood control agencies when assigned to Vehicle Operations
• Prepares written incident reports, correspondence, bulletins, and standard operating procedures
• Interacts with various departments and outside agencies to coordinate schedules and procedural improvements to ensure quality service
• Works closely with Bus Operators, Transit Operations Supervisors, and other staff members to support the goal of providing safe, courteous, and reliable transit service
• Assists in developing goals and establishing plans and priorities for Operations Central Instruction and Division Training
• Creates monthly and daily instructor schedules and manages training resources
• Supervises, trains, mentors, and motivates assigned staff
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
• Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye, and hearing protective devices (HPD), if and when required

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Business, Public Administration, or a related field; Master's Degree in a related field preferred

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience performing professional-level administrative, instruction, or control activities in an operations environment. 

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• 24 hours on-call, weekend/holiday work required when necessary
• Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help supports election decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications: 

• Experience operating buses and/or rail vehicles in a public transit environment
• Experience supervising bus or rail operations, including managing frontline staff and supporting daily dispatch activities
• Experience working in a union-represented environment, including application of labor agreements and handling employee relations matters
• Experience investigating and responding to customer complaints, with clear documentation and follow-through
• Experience managing planned and unplanned service disruptions, including accidents and special event service coordination 

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of public bus transit operations
• Applicable local, state, and federal law, rules, and regulations governing public transit systems
• Applicable California Vehicle Code, California Code of Regulations, and Public Utility Commission (PUC) regulations
• Metro transit operations, including lines, routes, fares, policies, and procedures
• Safety procedures
• Labor contracts
• Modern management theory
• Applicable business software applications

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Planning, organizing, and monitoring the work of a transportation operations division
• Developing strategies to solve problems and achieve goals
• Analyzing situations, identifying problems, recommending and implementing solutions, and evaluating outcomes
• Communicating effectively orally and in writing
• Preparing comprehensive reports and correspondence
• Interacting professionally with various levels of Metro personnel, outside agencies and the community
• Supervising, training, mentoring, and motivating assigned staff

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Compile, analyze, and interpret complex data
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor agreements
• Plan financial and staffing needs
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

Salary : $114,816 - $172,224