SALES SUPERVISOR

Sales Supervisor:

Founded in 2008 by Jeff Rudes and Margaret Maldanado, L’Agence began with early roots in Hollywood and a devout following of high-profile celebrities and their stylists.  Informed by the easy chic feel of Southern California with a Parisian sensibility, the collections evoke a spirit of sultry glamour through vibrant colors, bold prints, and timeless silhouettes that complement the jet-setter lifestyle.  We Crete a head-to-toe wardrobe for every aspect of the day that chameleons from airport to gala, beachside to boardroom.  All the elements of the look are designed in conjunction so that the pieces work symbiotically.

Our brand is built on community, a culture of empowerment, and a commitment to taking care of our people.  

Summary:

This individual is client and brand centric with all efforts.  With the goal of supporting client this individual is a passionate brand ambassador who is responsible for promoting brand with clients, partners and within their city. This role will act as a representative of L’Agence in the daily business operations of the store, and support all store initiatives. 

The Sales Supervisor reports to the Store Manager and Assistant Manager.
 
Responsibilities:

Leadership:

• Be an ambassador to the brand and promote the culture of L’Agence internally and externally
• Drive for financial results by achieving individual sales targets as well as coach and support team members in order to drive total store and brand performance
• Ensure individual KPI goals are attained and coach and support the achievement of KPI goals of team members and store
• Support and ensure floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house 

Client:

• Follow through on customer journey as required to ensure a content client
• Support the needs of the client through styling advice and suggestion with every engagement
• Deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
• Solution oriented approach to finding resolutions to customer service issues with brand and client top of mind
• Create and develop a robust client book based on strong engagement, ensuring that client acquisition and retention are key focuses for store and brand overall

Visuals:

Operations:

Marketing:

Team:

• Attend all meetings as required by the business and lead meetings as required
• Contribute towards creating and maintaining a positive team culture within the store 
• Be a strong partner to corporate team and deliver feedback and insights 
• Additional projects/ responsibilities may arise in accordance with the needs of the business 

Qualifications 

• Minimum 3 years of Retail experience with at least 1 year management experience.
• Effective communication skills and ability to provide feedback.
• Must possess action-oriented skills and ability to lead by example on the sales floor.
• Ability to prioritize, organize, and display effective time management skills.
• Creates an environment of teamwork and collaboration.
• Approachable and effective listener.
• Displays problem solving abilities and willingness to think outside the box for solutions.

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  Continued employment remains on an “at-will” basis.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.   Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.