Membership Associate

Position Title: Membership Associate

Position Type: Part-time – Hourly, Non-exempt

Location: Onsite

Work Schedule: Saturday, Sunday, and Monday – 6-hour shifts totaling 18 hours per week. General hours of operation are 8:30 a.m. to 5:30 p.m. Holiday availability is required. Shifts will be scheduled in advance in accordance with applicable California wage and hour laws.

Pay Range: $17-$19/hour

About Us

The Arboretum is a 127-acre botanical garden and historical site in the heart of the historic Rancho Santa Anita in the San Gabriel Valley. More than 500,000 guests visit annually from around the world. Our mission is to cultivate our natural, horticultural, and historic resources for learning, enjoyment, and inspiration.

Position Summary:

The Los Angeles Arboretum Foundation (LAAF) is seeking a part-time Membership Associate with a strong background in customer service and membership support. This position plays a key role in welcoming members and prospective members to the garden and processing membership-related requests.

The Membership Associate will primarily focus on front-facing customer service and provide administrative support, including assembling member packets, restocking materials for events, and assisting with database maintenance. Occasional support for special membership events may be required.

Essential Duties and Responsibilities:

• Provide courteous and effective customer service in-person and over the phone.
• Sell and renew memberships, upsell to visitors, and promote membership upgrades to meet department sales goals.
• Maintain and update membership records in the database.
• Respond to member inquiries in a timely and professional manner.
• Communicate effectively and professionally with members of the public, co-workers, and supervisors.
• Assist the Membership Manager with various administrative and operational tasks.
• Support membership-related events and assist with preparation and logistics.
• Perform other related duties as assigned.

Qualifications:

Required Skills and Abilities:

• Excellent customer service and interpersonal skills.
• Strong attention to detail.
• Effective verbal and written communication skills.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, shared calendars, etc.).
• Fluent in English (written and verbal); bilingual skills (especially in Spanish or Chinese) are a plus but optional.

Education and Experience:

• High school diploma or equivalent required.
• Prior experience in customer service or membership role.
• Experience with membership databases; familiarity with Altru is highly preferred.
• Experience in a nonprofit, arboretum, or museum setting is a plus.

Work Environment and Physical Requirements:

• Work is primarily performed indoors in a professional office setting.
• Must be able to communicate clearly in written and spoken English.
• Frequent use of computers and other standard office equipment.
• Must be able to sit for extended periods and perform repetitive tasks such as typing, and lift, push, pull, or carry up to 25 pounds. Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law.

Benefits

• Paid sick leave in accordance with California law.

How to Apply

• Please submit your cover letter and resume to ellie.billingsley@arboretum.org

The Los Angeles Arboretum Foundation is an equal opportunity employer. Employment decisions are made without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age (40 and over), sexual orientation, or any other status protected by California or federal law.

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Work Location: In person

Salary : $17 - $19