Visitor Services Associate

Reports To: Executive Director

Hours: 11:30 AM–4:30 PM, Thu–Sun (minimum 2 days/week)

Classification: Part-Time Hourly (Non-Exempt) 

Wage: $22/hour

Position Summary

The Visitor Services Associate is the welcoming face of Los Altos History Museum. As a vital front-line presence, this member of our team ensures every visitor enjoys a smooth and engaging experience. This position blends hospitality, retail support, and operational coordination to foster a deep connection between the community and the Museum’s mission.

Key Responsibilities

• Serve as visitors’ primary point of contact, warmly greeting all guests to the Museum and providing them with information on exhibits, events, wayfinding, and museum amenities.
• Accurately record visitor information to support museum engagement goals.
• Provide guidance to volunteer docents at the front desk and manage general administrative flow (e.g., phones, deliveries, and guest notifications for staff) with attention to detail in communications.
• Clearly and courteously communicate museum policies, safety guidelines, and accessibility information.
• Encourage museum membership purchases and promote mailing list enrollment.
• Maintain a professional, organized, and inviting atmosphere at the front desk and in public museum spaces. Light janitorial duties as needed.
• Report facility issues and/or security concerns promptly to management.
• Perform daily opening/closing procedures, including disarming/arming the alarm system, unlocking/locking restrooms, putting out/taking in “open” signage from the parking lot, checking all exhibits for functionality, and completing a site walkthrough at end of shift.
• Staff the Museum store as needed. Process purchases using Square POS system.
• Availability to work at least two days Thursday–Sunday, 11:30 AM–4:30 PM. Additional responsibilities, projects, and work hours (e.g., operational support for rental events and programs, leading tours) possible on an as-needed basis.

Required Skills

• Strong customer service orientation with a friendly, patient, flexible, and professional attitude.
• Excellent English verbal communication skills.
• Basic computer proficiency (i.e., email, web, POS systems).
• Punctual and reliable.
• A collaborative spirit able to work independently or alongside staff and volunteers.
• Commitment to inclusivity and maintaining the highest standards of professional decorum.

Physical Requirements

• Ability to stand for extended periods and move throughout the museum complex, including spending time outdoors and climbing historic stairs.
• Ability to perform light physical tasks, including moving materials up to 25 pounds unassisted.

Desired Experience

• Prior experience in museums, hospitality, or nonprofit settings is preferred but not required.

Applications will be reviewed on a rolling basis starting April 10, 2026 until the position is filled.

Why Join Us?

Be part of a mission-driven team dedicated to history, education, and community. Gain experience in a vibrant cultural institution while contributing to meaningful public engagement.

Los Altos History Museum is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Nonprofit tax identification number: 94-2542813