Golf Merchandise Manager

Join the team at Los Altos Golf & Country Club, a legendary Bay Area Club for over 100 years! We offer a welcoming, family-oriented environment with a world-class golf course, award-winning facilities, and a supportive staff that’s been with us for decades. If you’re looking for a place with strong culture, great benefits, and a fantastic community, LAGCC is the place for you. Come be part of something special – apply today!

POSITION SUMMARY

The Golf Merchandise Manager provides strategic leadership and oversight of the Golf Shop retail operation. This role is responsible for merchandise planning and buying, inventory management, visual presentation, and overall retail performance, while delivering an exceptional member and guest experience.

As a key representative of Los Altos Golf and Country Club, the Manager ensures the Golf Shop reflects the Club’s standards of quality, service, and professionalism. This position partners closely with the Director of Golf and Golf Professional staff to support departmental revenue goals and enhance overall member satisfaction.

SUCCESS PROFILE

The successful Golf Merchandise Manager demonstrates strong retail acumen and data-driven decision-making. They curate merchandise assortments aligned with member preferences, drive revenue while protecting margins, and maintain disciplined inventory controls. Through trusted vendor partnerships and service-focused leadership, they foster a welcoming retail environment that elevates the member experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Merchandising Strategy & Buying

• Lead all buying and assortment planning for apparel and accessories
• Develop seasonal merchandising plans aligned with sales goals and budgets
• Develop and manage open-to-buy and analyze sales, margin, and inventory turnover
• Establish product mix, pricing strategies, and reorder thresholds
• Attend markets and vendor appointments to identify trends and new brands
• Negotiate pricing, terms, and delivery schedules
• Evaluate vendor performance and adjust strategy accordingly

Inventory & Retail Operations

• Oversee receiving, inventory controls, stock levels, and cycle counts
• Ensure inventory accuracy and minimize shrink
• Manage special orders and maintain organized storage systems
• Prepare and maintain accurate retail reporting and performance metrics

Sales & Member Experience

• Create and maintain a welcoming, service-driven retail environment
• Provide knowledgeable product recommendations
• Execute promotions, trunk shows, and sales initiatives
• Monitor key performance indicators to drive revenue and gross margin
• Uphold Club service standards and policies

Golf Operations Support

• Assist with POS transactions and fee collection
• Support reservations and member inquiries
• Collaborate with Golf Professionals and Player Support staff to ensure smooth daily operations

Visual Merchandising & Presentation

• Maintain a clean, organized, and visually compelling Golf Shop
• Refresh displays to maximize sell-through
• Ensure presentation aligns with the Club’s brand and standards

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• Primarily indoor retail environment with occasional outdoor support
• Regular standing, walking, bending, and light physical activity
• Occasional lifting of golf bags and merchandise shipments

BENEFITS

• Medical, Dental, Vision, Life, and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan
• Paid Holidays and Paid Time Off
• Paid Meal Breaks and Complimentary Meals (while on duty)
• Employee Golf Privileges

EMPLOYMENT PRACTICES

At the Los Altos Golf and Country Club, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of or traits historically associated with race; color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status), domestic violence victim status, political affiliation, and any other status protected by state or federal law.

• Past experience as a Retail Associate, Shop Manager, or Merchandiser at a high-end service facility
• Strong organizational and multi-tasking abilities
• Excellent interpersonal and customer service skills
• Bachelor’s degree is preferred
• PGA or AGM Membership is Preferred, Not Required
• Proficiency with standard computer applications
• Ability to learn and utilize club management systems (e.g., ForeTees, Clubessential)

Salary : $75,000 - $85,000