What are the responsibilities and job description for the Computing Systems Tec 4 position at Los Alamos National Laboratory?
What You Will Do
This position will be filled at the Computing Systems Tec 4 level.
Innovative Customer Experience (ICE) division is seeking an energetic and customer-focused Computing Systems Tec for the ICE Field Services (ICE-FS) group. ICE-FS consists of approximately 95 professionals, technicians, and students. The ICE-FS group is responsible for the desktop support for computing environments at the Laboratory. The group is organized around field support groups that are focused on supporting unclassified and classified programmatic and mission support needs. The successful candidate will be providing dedicated desktop support services to an assigned customer base in various locations across the laboratory. The successful candidate will provide day-to-day technical support services for ICE-FS customers in a heterogeneous computing environment.
The successful candidate will perform a full spectrum of system administration duties, including but not limited to:
Minimum Job Requirements:
Experience utilizing automated installation and configuration management tools
Desired Qualifications:
Work Location: The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 Year.
Note to Applicants:
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call (505)-664-6947.
This position will be filled at the Computing Systems Tec 4 level.
Innovative Customer Experience (ICE) division is seeking an energetic and customer-focused Computing Systems Tec for the ICE Field Services (ICE-FS) group. ICE-FS consists of approximately 95 professionals, technicians, and students. The ICE-FS group is responsible for the desktop support for computing environments at the Laboratory. The group is organized around field support groups that are focused on supporting unclassified and classified programmatic and mission support needs. The successful candidate will be providing dedicated desktop support services to an assigned customer base in various locations across the laboratory. The successful candidate will provide day-to-day technical support services for ICE-FS customers in a heterogeneous computing environment.
The successful candidate will perform a full spectrum of system administration duties, including but not limited to:
- Installing, configuring, and troubleshooting desktop, workstations, and network issues in a heterogeneous environment
- Recommending hardware and software solutions, including new acquisitions and upgrades
- Interacting with senior internal and external personnel
- Working on problems of diverse scope where analysis of data requires evaluation of identifiable factors
- Providing technical solutions to complex problems
- Providing assistance and knowledge to peers
- Mentoring and train fellow team members in basic Windows system administration
- Support of Microsoft Windows systems, virtual desktop infrastructures (VDI), point to point and diskless architectures such as VMWare Horizon based clients in classified environments
- Supporting customers on both the unclassified and classified environments
Minimum Job Requirements:
- Experience administering, troubleshooting, and resolving operating system, hardware, and application issues on Microsoft Windows and Mac OS X desktop administration
- Experience utilizing a work ticket management system to distribute work, gather metrics, and efficiently respond to customer requests
Experience utilizing automated installation and configuration management tools
- Demonstrated excellent customer service, exceptional work ethic and time management
- Extensive experience interacting with customers and peers in a professional and responsive manner
Desired Qualifications:
- Active DOE L or Q clearance, or equivalent, transferable clearance
- Experience mentoring IT team members
- Applicable vendor certification (Microsoft, VMware, NetApp, CompTIA A , CCNA)
Work Location: The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 Year.
Note to Applicants:
- Position may require working off-peak hours and providing "On-Call" support.
- For full consideration, please submit a comprehensive cover letter that addresses each key requirement of the position
- Position may require working inside of a Plutonium Facility and wearing the appropriate PPE to accomplish job tasks/assignments
- Enrollment in the Human Reliability Program (HRP) may also be required dependent on the vacancy being filled
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
- PPO or High Deductible medical insurance with the same large nationwide network
- Dental and vision insurance
- Free basic life and disability insurance
- Paid childbirth and parental leave
- Award-winning 401(k) (6% matching plus 3.5% annually)
- Learning opportunities and tuition assistance
- Flexible schedules and time off (PTO and holidays)
- Onsite gyms and wellness programs
- Extensive relocation packages (outside a 50 mile radius)
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.
- Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call (505)-664-6947.