CUSTOMER SERVICE SUPERVISOR

CLASSIFICATION: Non-Exempt
DEPARTMENT/DIVISION: Community Services/Parks Recreation and Open Space
SUPERVISOR: Recreation Superintendent, Program Manager, or designee

Position Summary:
Under general supervision of the Recreation Superintendent, Program Manager, or designee, supervises the front desk operations, including customer service personnel and activities, develops and implements administrative procedures for front office operations, and coordinates divisional and community requirements for Community Services activities and services. Maintains confidentiality of all privileged information.

Minimum Qualifications:

• High School Diploma or GED.
• Five years’ experience in customer service involving cash handling.
• Must successfully complete a thorough background investigation.

Preferred Qualifications:

• Associate’s degree from an accredited college or university in business, office administration, or related field.
• Supervisory experience.
• Valid New Mexico driver’s license.