What are the responsibilities and job description for the Client Engagement & Marketing Associate position at Lorygen?
Lorygen is a growing marketing and sales team based in Los Angeles, built on adaptability, creativity, and resilience. We specialize in retail marketing and face-to-face customer engagement, partnering with leading telecommunications brands like Spectrum to deliver high-impact campaigns and drive customer acquisition.
As we continue to expand, we are looking for a Client Engagement & Marketing Associate to join our dynamic team. This role focuses on building strong customer relationships, supporting sales initiatives, and representing Spectrum’s services with professionalism inside retail environments.
Key Responsibilities
- Collaborate with leadership to stay up-to-date on Spectrum products, services, and promotions
- Communicate product value clearly and confidently during face-to-face customer interactions
- Engage with customers in retail settings to discuss internet, TV, and mobile solutions
- Address customer questions and concerns with professionalism and a solutions-focused approach
- Present tailored service recommendations based on individual household needs
- Maintain confidentiality when handling sensitive customer information
- Provide feedback to improve processes and enhance overall customer experience
- Represent Lorygen and Spectrum with a high level of professionalism in a retail setting
What We’re Looking For
- Experience in customer-facing roles (sales, marketing, or retail preferred)
- Strong communication and interpersonal skills
- Comfortable in face-to-face, sales-focused environments
- Tech-savvy and adaptable to new tools and systems
- Strong organizational and time management skills
- Team-oriented with a positive, collaborative mindset
- High level of professionalism, integrity, and emotional intelligence