Customer Service Representative (CSR)

About Us

At Lorygen Group, we believe every great business starts with a solid digital presence. Our mission is to guide companies through their first steps on the web by combining strategy, creativity, and technology.

Job Summary

We are currently seeking a reliable and customer-focused Customer Service Representative to join our on-site team in Culver City. The Customer Service Representative will serve as a primary point of contact for clients, providing timely assistance, answering questions, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams.

Key Responsibilities

• Respond to client inquiries via phone, email, and other communication channels in a professional manner
• Assist clients with service-related questions, updates, and basic troubleshooting
• Maintain accurate records of customer interactions and requests
• Coordinate with internal teams to resolve client concerns efficiently
• Follow company processes to ensure consistent and high-quality service
• Support administrative and customer-related tasks as needed
  
  

Qualifications

• High school diploma or equivalent (required)
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Proficiency with basic computer systems and CRM tools
• Reliable, professional, and customer-focused attitude
  
  

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and growth
• Collaborative and innovative work environment
• W2 Employee Status