Business Process Outsourcing Manager

Note:

• Need Process Analysts with payment operations experience.
• Have worked in BPO/KPO or possess back-office operations experience.

Job Description:

•  Operations Analyst with Minimum 3 years’ experience in Payments processing across Swift, SEPA and ACH Payments
• Integration experience working API’s, Host 2 Host and file-based protocols
• Hands on experience working with ISO20022 CBPR messages.
• Serve as primary point of contact for assigned clients during payment onboarding, testing, and Migration
• Ability to Onboard Customer, Jointly test business scenarios, basic trouble shoot and certify customer on the banks platform.
• Support payment file transmissions and reconciliation activities for Wires, ACH, H2H, and API Channels
• Client facing, and presentation skills are a must 
• Excellent interpersonal and communication skills to develop and maintain effective relationships with Customer, Customer support team and tech support teams
• Attention to detail and a strong desire to provide high end user experience.
• Analyzes information from varying perspectives, establishes the pivotal element of an issue and reaches a logical conclusion through the process.
• Communicate effectively with internal stakeholders, clients, and technology teams to resolve
• issues promptly.
• Provide training and guidance to clients on payment processes and systems.
• Troubleshoot and escalate connectivity or processing issues through appropriate channels.
• Assist in validating client payment setups and ensuring compliance with payment security

standards.

• Execute client migration plans to new payment channels or platforms.
• Coordinate testing schedules, validation, and client sign-off.
• Document migration progress and report milestones to project leadership.
• Maintain accurate client records, documentation, and process logs.