What are the responsibilities and job description for the Business Process Outsourcing Manager position at Lorvin Technologies Inc?
Note:
- Need Process Analysts with payment operations experience.
- Have worked in BPO/KPO or possess back-office operations experience.
Job Description:
- Operations Analyst with Minimum 3 years’ experience in Payments processing across Swift, SEPA and ACH Payments
- Integration experience working API’s, Host 2 Host and file-based protocols
- Hands on experience working with ISO20022 CBPR messages.
- Serve as primary point of contact for assigned clients during payment onboarding, testing, and Migration
- Ability to Onboard Customer, Jointly test business scenarios, basic trouble shoot and certify customer on the banks platform.
- Support payment file transmissions and reconciliation activities for Wires, ACH, H2H, and API Channels
- Client facing, and presentation skills are a must
- Excellent interpersonal and communication skills to develop and maintain effective relationships with Customer, Customer support team and tech support teams
- Attention to detail and a strong desire to provide high end user experience.
- Analyzes information from varying perspectives, establishes the pivotal element of an issue and reaches a logical conclusion through the process.
- Communicate effectively with internal stakeholders, clients, and technology teams to resolve
- issues promptly.
- Provide training and guidance to clients on payment processes and systems.
- Troubleshoot and escalate connectivity or processing issues through appropriate channels.
- Assist in validating client payment setups and ensuring compliance with payment security
standards.
- Execute client migration plans to new payment channels or platforms.
- Coordinate testing schedules, validation, and client sign-off.
- Document migration progress and report milestones to project leadership.
- Maintain accurate client records, documentation, and process logs.