What are the responsibilities and job description for the Technical Program Manager position at Lorven Technologies, Inc.?
Job Title : Technical Program Manager
Location : Malvern, PA | Hybrid
Job Description:
- Bachelor's degree or Master’s Degree in Computer science, or a related field, with minimum 10 Years of relevant experience.
- 5 years of Technical Program Management with hands-on solutions architecture responsibilities
- Direct experience with Medallia DXA or Tealeaf (Acoustic) platform administration and implementation
- Deep understanding of web technologies: JavaScript instrumentation, browser APIs, DOM manipulation, tag management systems
- Experience with session replay or digital experience analytics platforms (implementation, not just usage)
- Ability to create architecture documentation and make implementation decisions for enterprise-scale deployments
- Experience managing enterprise platform migrations — including gap analysis, parallel-run strategies, and cutover planning
- Strong understanding of CDN architecture, web application delivery (Akamai or equivalent)
- Experience guiding engineering teams on integration patterns and troubleshooting implementation issues
- Proven ability to manage vendor relationships at a technical level — challenging architecture recommendations, identifying capability gaps
- Excellent communication across technical and non-technical audiences
- Experience with Jira, Confluence, and Agile delivery frameworks
- Financial services or similarly regulated industry experience preferred
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Excellent problem-solving, communication, and stakeholder management skills.
- Ability to lead technical discussions, architecture reviews, and cross-functional initiatives.