What are the responsibilities and job description for the Servicenow ITSM/Platform Engineer position at Lorven Technologies Inc.?
π Job Title: ServiceNow ITSM / Platform Admin & Engineer
π Location: Richmond, VA / Plano, TX (Hybrid/Onsite)
πΌ Employment Type: Contract (W2 Only)
About the Role
We are seeking a highly experienced ServiceNow ITSM / Platform Admin & Engineer to design, implement, and manage complex ServiceNow environments. This role requires deep hands-on expertise in ServiceNow ITSM modules, platform architecture, integrations, and the latest innovations such as Virtual Agent, Now Assist, and custom GenAI workflows. The ideal candidate will have a strong understanding of ITIL processes, technical architecture, and the ability to lead end-to-end ServiceNow initiatives that enhance service delivery and user experience.
Required Skills & Qualifications
- 12 years of overall IT experience, including 5β8 years in ServiceNow administration, development, or architecture.
- Strong hands-on experience with ServiceNow ITSM modules or platform administration.
- Proficiency in JavaScript, HTML, CSS, Glide API, and ServiceNow scripting.
- Deep understanding of ServiceNow architecture, MID Server, high availability, and disaster recovery.
- Experience in designing and deploying complex ServiceNow solutions, including Virtual Agent, Now Assist, and GenAI workflows.
- Solid understanding of ITIL processes and frameworks.
- Experience with ServiceNow integrations and third-party tool connectivity.
- Excellent problem-solving, analytical, and stakeholder management skills.
- Experience working in Agile/Scrum teams.
Nice to Have
- ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist β ITSM (CIS-ITSM).
- Experience with additional ServiceNow modules such as ITOM, ITAM, CSM, or HRSD.
- Familiarity with Flow Designer, IntegrationHub, Performance Analytics, and other advanced ServiceNow capabilities.