Servicenow ITSM/Platform Engineer

📌 Job Title: ServiceNow ITSM / Platform Admin & Engineer

📍 Location: Richmond, VA / Plano, TX (Hybrid/Onsite)

💼 Employment Type: Contract (W2 Only)

About the Role

We are seeking a highly experienced ServiceNow ITSM / Platform Admin & Engineer to design, implement, and manage complex ServiceNow environments. This role requires deep hands-on expertise in ServiceNow ITSM modules, platform architecture, integrations, and the latest innovations such as Virtual Agent, Now Assist, and custom GenAI workflows. The ideal candidate will have a strong understanding of ITIL processes, technical architecture, and the ability to lead end-to-end ServiceNow initiatives that enhance service delivery and user experience.

Required Skills & Qualifications

• 12 years of overall IT experience, including 5–8 years in ServiceNow administration, development, or architecture.
• Strong hands-on experience with ServiceNow ITSM modules or platform administration.
• Proficiency in JavaScript, HTML, CSS, Glide API, and ServiceNow scripting.
• Deep understanding of ServiceNow architecture, MID Server, high availability, and disaster recovery.
• Experience in designing and deploying complex ServiceNow solutions, including Virtual Agent, Now Assist, and GenAI workflows.
• Solid understanding of ITIL processes and frameworks.
• Experience with ServiceNow integrations and third-party tool connectivity.
• Excellent problem-solving, analytical, and stakeholder management skills.
• Experience working in Agile/Scrum teams.

Nice to Have

• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist – ITSM (CIS-ITSM).
• Experience with additional ServiceNow modules such as ITOM, ITAM, CSM, or HRSD.
• Familiarity with Flow Designer, IntegrationHub, Performance Analytics, and other advanced ServiceNow capabilities.