Information Technology Operations Engineer

Job Title: Operations Technology Engineer

Location: Deerfield Beach, FL

Job Type: Long-term contract

Responsibilities

• Development capabilities (must have)
• Support hybrid environments spanning on‑prem and Azure infrastructure.
• A developer mindset with experience in Dev workflow, PowerShell, etc.
• Cloud-Native application development experience in architecting, building, and deploying applications within AWS or Azure, leveraging cloud-native services
• Demonstrated 'developer mindset' with the ability to take full ownership of the application lifecycle—from initial code design and CI/CD pipeline automation to proactive production support and iterative feature enhancement.
• Automation/ AI development experience (must have)
• Proficiency in leveraging Generative AI tools such as GitHub Co-pilot, ChatGPT, and Anthropic Claude
• Demonstrated ability to integrate AI-driven coding assistants
• Familiarity with utilizing AI platforms for the rapid prototyping of automation tools and maintaining comprehensive technical documentation
• Explore and apply AI‑assisted features within monitoring, event management, and SIEM tools to:
• Improve signal quality / reduce alert fatigue
• Support faster incident triage
• Contribute to documentation, run books, and operational improvements focused on small, incremental wins.
• Public cloud platforms (must have)
• Has experience with Azure and AWS cloud platforms. Have either directly supported or is familiar with Azure‑based monitoring and logging, including:
• Azure Monitor and Log Analytics integrations
• Observability for Azure‑hosted workloads
• Observability & Event Management (should have)
• Has experience with tools such as Data Dog and Dynatrace.
• The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.
• Assist with event management workflows, ensuring alerts are actionable and routed correctly.
• Participate in efforts to reduce alert noise and repeat incidents.

Skills Must have

• 5 years of experience in software development or systems engineering, with a "developer-first" approach to building, instrumenting, and supporting scalable applications in public cloud environments
• Proficiency in integrating Generative AI tools (such as GitHub Co-pilot, ChatGPT, or Claude) into the development lifecycle
• Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations
• Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.
• Knowledge of Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.
• Experience with observability or monitoring platforms, such as Solar Winds, Data Dog, Dynatrace, or similar tools.
• Exposure to public cloud environments, preferably Microsoft Azure or AWS
• Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.
• Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.
• Familiarity with Agile or SAFe ways of working, including collaboration in sprint‑based delivery models and cross‑functional team engagement, is a plus.
• Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.
• Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.
• Experience with change management practices in an enterprise IT environment is beneficial.

Nice to have

• SIEM & Security platforms (nice to have)
• Has a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.
• Support log ingestion, troubleshooting, and collaboration with security and incident‑response teams.
• Ensure infrastructure and network telemetry support security detection requirements.

Other responsibilities

• Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.
• Support on‑call or escalation rotations as needed.