What are the responsibilities and job description for the Business Systems Analyst - Salesforce & Patient Support Programs position at Lorven Technologies Inc.?
Job Title: Senior Business Systems Analyst
Location: Chicago, IL (Onsite)
Duration: Long-term
Experience: 10 years
Key Requirements:
- Strong Business Analysis experience and Salesforce configuration knowledge.
- Hands-on experience supporting Patient Support Programs (PSP) in the Pharmaceutical / Life Sciences industry.
- Experience with Intake Centre and Contact Centre applications.
- Expertise in requirements gathering, process mapping, user stories, acceptance criteria, and UAT.
- Strong stakeholder management and Agile/Scrum experience.
- Ability to independently manage BAU support and production issues.