Operations Manager, Beverly Hills

Position

We are seeking an Operations Manager to join our team at Loro Piana. The Operations Manager plays a crucial role in upholding and managing operational standards within the store. You will contribute to the overall success of the business, support shortage reduction programs, risk management, and controllable losses. The Operations Manager will lead and provide support to the operations team, ensuring efficient execution of all duties, tasks, and projects related to operations. You will partner with the store team and key retail leaders to ensure inventory needs are aligned with company standards.

Job Responsibilities

• Develop competency in auditing, shortage reduction programs, and system controls to ensure operational efficiency and compliance.
• Collaborate with Retail Operations and IT Functions to implement comprehensive stock team training programs, ensuring alignment with organizational goals.
• Manage store expenses related to profit and loss (P&L), including shipping/receiving costs, supplies, and alterations, optimizing expenditure within budgetary constraints.
• Drive results by establishing challenging yet achievable goals and objectives for the team, fostering alignment with company objectives. Analyze situations, provide clear direction, communicate expectations, and coach team members to achieve desired outcomes effectively.
• Provide assistance and training to store personnel on operational systems, company policies, and procedures, ensuring a knowledgeable and skilled workforce.
• Regularly report Operations Key Performance Indicators (KPIs) to the Store Manager, providing insights for informed decision-making.
• Optimize store inventory areas by defining layout standards, product positioning, and inventory control procedures to maximize efficiency for sales and stock teams.
• Ensure adherence to company standards and policies in store operations, reinforcing compliance among team members.
• Evaluate operational procedures regularly, proposing and implementing enhancements as needed to optimize efficiency and effectiveness.
• Support Risk Management programs, focusing on reducing incidents and associated financial losses, while maintaining a safe and secure environment for both employees and customers.
• Influence organizational change necessary to deliver results aligned with company goals, fostering a culture of adaptability and innovation.
• Drive exceptional support to enhance sales and customer service, identifying and implementing efficiencies and best practices to deliver a seamless guest experience.
• Support the development and growth of all team members, fostering a positive and productive work environment.
  
  

Profile

• 5 years of operational management experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent leadership, teamwork, and problem-solving skills.
• Strong knowledge of operations and inventory control.
• Ability to lift and move objects up to 40 pounds.
  
  

Additional Information

Salary:

$85,000.00 - $115,000.00