What are the responsibilities and job description for the Operations Coordinator position at Loren Stewart?
About Loren Stewart
Founded in Los Angeles in 2009, Loren Stewart creates fine jewelry with rebel leanings. Founder Rachel Loren began by melting down and upcycling her own vintage gold jewelry to create the pieces she couldn't find—a spirit of transformation that continues to define the brand today. Designed in Los Angeles and handcrafted in Los Angeles and Italy using consciously sourced precious metals and natural gemstones.
Job Description
Loren Stewart is looking for a highly organized, detail-oriented Operations Coordinator to support the day-to-day operations of our fine jewelry business. Working closely with multiple departments, this role supports direct-to-consumer, wholesale, inventory, shipping, and administrative operations. This is an opportunity to learn the business from the ground up while taking ownership of key operational responsibilities as part of a collaborative team.
Operations & Administration
- Manage daily direct-to-consumer order fulfillment and shipping.
- Maintain inventory accuracy through regular reconciliations and inventory management systems.
- Manage customer returns, exchanges, and repairs.
- Serve as the primary liaison between customer service and internal teams to ensure timely issue resolution.
- Streamline communication between internal departments and external partners.
- Organize, file, and maintain product samples and company assets.
- Order and maintain office and shipping supplies.
- Assist with operational projects and process improvements.
- Support additional operational projects and business needs as they arise.
Wholesale
- Assist in managing wholesale accounts, sales orders, and communications.
- Allocate inventory for wholesale orders and coordinate shipment preparation.
- Reconcile purchase orders and maintain accurate documentation.
- Track wholesale repairs, returns, and replacements.
- Support seasonal market appointments, order processing, and account follow-up.
Qualifications
- Associate’s degree preferred, or equivalent professional experience.
- 1-3 years of experience in operations, administration, retail, logistics, or customer service preferred.
- Strong organizational skills and attention to detail.
- Ability to prioritize multiple projects while meeting deadlines.
- Strong written and verbal communication skills.
- Takes initiative and approaches work with a positive, solution-oriented mindset.
- Comfortable working independently as well as collaboratively.
- Proficiency in Microsoft Office and Google Workspace.
- Experience with Shopify, inventory management, or ERP software is a plus.