Server Assistant

About Us

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin. 

With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space. 

We are Uncompromising by Nature

We are here for those who question the ordinary.  Who shun the mundane, the dull and the blunt.  The risk-takers, the tree-shakers, the trail-makers.  Those who believe in more, in further, and better.  Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters.  Not afraid to be one of the curious minds.  Who will talk of the world with elegance and charm.  Knowing of its beauty, its delicate place.  Yet embrace those things that bring us on.  Art, food, wine, and song.  Find us, united by a love for life.  Its zest, its zing… its unpredictable turns.  Join our commitment, our passion, and flair.  Free spirits with soul.

 Our Full-time Eligible benefits include:

Participation in 401(k) with company match of up to 4%*

Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity

Paid PTO

Paid Holidays

Paid Maternity/Paternity Leave

Employee Assistance Program*

Complimentary Employee Meal*

Complimentary Bus Passes*

50% off Dining in Nido*

Recognition Programs, Incentives and Celebrations*

*Benefits available to Part time Associates

Job Summary/Responsibilities

The Server Assistant supports the service team in delivering a seamless and refined dining experience. This role is essential in maintaining the pace and elegance of service in a fine dining environment, ensuring that guests feel attended to and that the dining room operates efficiently.

• Assist servers in delivering food and beverages to guests promptly and professionally.

• Clear and reset tables between courses and after guests depart.
• Refill water glasses and provide bread service or other table-side amenities.
• Maintain cleanliness and organization of the dining room and service stations.
• Monitor guest needs and communicate effectively with servers and kitchen staff.
• Ensure all service ware is polished and properly stocked.
• Support the overall flow of service, anticipating needs and responding quickly.

Other Responsibilities

• All other duties as assigned, requested or deemed necessary by leadership.

Supervisory Duties

None

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

• Integrity and Respect
• Teamwork and Relationships
• Job Excellence
• Communication
• Cooperation
• Dependability
• Initiative
• Job Knowledge
• Judgement
• Planning & Organization
• Problem Solving
• Quality

Education/Formal Training

• TABC Certification
• Food Handler Certification

Experience

• 1 year restaurant service experience, preferred
• Hotel luxury experience preferred. 

• Availability to work nights, weekends and holidays 
• Ability to take ownership of issues 
• Ability to embody and impart the Loren’s unique culture to all associates 
• Maintain a professional attitude and appearance 

Knowledge/Skills

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must be able to communicate effectively with guests, servers and kitchen staff. 
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing -during preparation, during service hours or during expediting.

Salary : $11