Manager, Loram Metro Services

Title: Manager, Loram Metro Services

FLSA Status: Exempt

Department: Digital Service Delivery – Rail

Reports to: Chief Engineer, Rail Quality

GENERAL DESCRIPTION / PURPOSE:

The Manager, Loram Metro Services is a global position responsible for advancing Loram’s reputation as an intellectual authority in transit maintenance applications and strategy and delivering its global consultancy in railroad digital asset management services. Success in this role results in strategic, intimate customer relationships with new and existing transit customers, globally, a long-term service revenue backlog and a differentiated full-service offering that wins in the market.

ESSENTIAL JOB FUNCTIONS:

Delivery of Loram Metro Services

• Lead specialized consulting in rail, ties and ballast to collect and analyze transit maintenance data and create reports to deliver insights and recommendations on optimal maintenance strategies by using Loram specialized software tools
• Ensure documentation of customer problems, priorities, alternatives, and value/value proposition to share with Product, Engineering, and Marketing to continuously improve digital tools and service delivery
• Stay abreast of technical developments and standards in the transit and passenger industries by reviewing technical publications, articles, and abstracts and participating in industry meetings and events

Business Development and Customer Intimacy

• Execute Loram’s digital customer intimacy strategy for global transit customers, including providing project planning and scoping with customer and sales resources through proposal and contract stage
• Works closely with marketing and sales teams on integrated messaging, content, industry conferences, sales enablement, and thought leadership in transit space
• Identify, develop, & maintain relationships with champions at key transit railroads and influence broader market trends in the digital products space in the transit and passenger industries
• Partner with global sales teams to support the expansion of Loram’s transit offerings by leveraging customer data insights and digital tools to keep customers current with an evolving industry

Inter-Department Coordination and Leadership

• Oversee quality
• assurance team and processes of transit field service execution to validate maintenance effectiveness and refine specifications for future improvement globally
• Coordinate with Loram Engineering and Product teams and outside partners to hold team members accountable for their work tasks, and maintain culture of innovation, strategic thinking, operational excellence, open collaboration and inclusively ensure productive and positive employee experience for all Loram employees
• Effectively communicate complex technical information, both verbally and in writing, to various team members

REQUIRED QUALIFICATIONS:

Education Bachelor’s Degree in Engineering or a related field.

Experience: 5 years of experience working with technical data analysis and customer engagement,

Licenses/Certifications: Maintain Railroad Certifications and safety training

PREFERRED QUALIFICATIONS:

Education: Master’s Degree or Advanced Technical Degree preferred

Experience: 5 years prior experience in supervisor/leadership role

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office deskwork requiring sitting, walking, using phone & computer
• May lift up to 30 lbs. occasionally
• Up to 50% of travel including international, up to 75% travel if remote.
• Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment.

Equal Opportunity Employer:

Loram is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. We make all employment decisions based on qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, veteran status, or any other characteristic protected by applicable laws in the countries where we operate, including the Equality Act 2010 in the UK, relevant U.S. federal, state, and local laws, Brazil’s anti-discrimination provisions under the Consolidation of Labor Laws (CLT) and Federal Constitution, India’s Equal Remuneration Act and Rights of Persons with Disabilities Act, Australia’s Fair Work Act 2009 and applicable state and territory legislation, and Canada’s human rights protections under the Canadian Human Rights Act and applicable provincial or territorial laws.

Benefits:

Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan; Employee Assistance Program (EAP); behavioral health support; and leaves of absence. Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization.

Compensation:

Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.