Resident Services Coordinator

Raise Up offers an exceptional benefits package for fulltime employees that includes medical, dental, vision and life insurance; Retirement plan through OPERS and 457 compensation plan; 10 days of vacation that begins on your date of hire; 15 sick days, 15 paid holidays, 2 personal days and a self-care day. Join an organization where our employees are passionate about making a difference in the lives of our residents and clients. We are an agency that is a great place to work with a team-oriented atmosphere.

The Resident Services Coordinator is responsible for assisting Raise Up residents on both a micro and macro level by ongoing assessment of resident needs, linking residents to services to promote self-sufficiency and prevent eviction, as well as empowering residents by organizing, maintaining, and providing ongoing support for all resident organizations and initiatives.

• Collaborates with the Project Managers and Raise Up Executive Management to determine the greatest needs of residents and to develop, implement, and deliver optimal supportive services at Raise Up properties
• Visits resident households to conduct intake processing, assess the needs of the household, explain supportive services available, develop case management plan, and refer residents to service providers
• Provides information and education to residents about available services, benefits, consumer rights, lease compliance, etc. using newsletters, flyers, group presentations, and one-on-one visits
• Forms and maintains collaborations with local, state, and federal agencies, non-profit entities/foundations, service providers and private organizations/companies to seek all available sources and ensure available services meet the needs of the residents, including job training, education, drug and alcohol counseling, mental health counseling, preventive health screening, budgeting, housekeeping, lease compliance, and other special needs
• Maintains a database of service agencies, businesses, educational institutions, financial institutions, foundations, and faith based organizations for resident referrals and assist residents in fulfilling community service requirements
• Develops and implements a program to educate residents on the importance of timely and consistent payment to Raise Up of rent and other charges; provides guidance to assist residents who are facing eviction due to nonpayment
• Develops and implements housekeeping program to educate residents on the importance of maintaining a clean home for the good health of their household and for compliance with the Raise Up lease
• Serves as liaison between the client household and their Project Manager and/or service providers to establish a constructive relationship and advocate on behalf of the resident, particularly when assisting the client household with lease compliance to reduce the possibility of eviction
• Participates in interactive processes with Management and residents for Reasonable Accommodations, VAWA, and other special needs
• Sponsor educational and community-building events relating to health fairs, job fairs, HUD sponsored family initiatives, Junior Olympics, referral sources, etc.
• Represents Raise Up at community events to provide information regarding services provided by Raise up
• Maintains complete and accurate files and records and prepares reports for management and HUD
• Responsible for organizing, coordinating, facilitating and maintaining Raise Up’s Resident Councils, the Lorain Area Resident Council (LARC), the Resident Advisory Board (RAB) and the Resident Assistance Watch (RAW) program
• Ensures (through communications and attendance) that each resident organization maintains regularly scheduled meetings, produces accurate minutes, and properly manages its finances
• Assists with development of meeting agendas, scheduling of speakers and training sessions for each resident organization, including board development
• Develops long-range goals for resident organizations
• Serves as liaison between the resident organizations and Raise Up administrative staff, providing a forum for exchange of information
• Guides Resident Councils to build informal support network with residents
• Provides assistance in planning, report writing, data analysis, and interpretation
• Performs other related duties as required

Requirements:

Associate’s degree (Bachelor’s Degree preferred) in Social Work, Social and Human Services or related studies plus one (1) year of case management experience or equivalent combination of education and relevant experience

Must obtain Professional Service Coordinator (PSC) designation from the American Association of Service Coordinators within 18 months of hire

Must possess and maintain a valid Ohio driver's license and be insurable by LMHA’s vehicle insurance carrier

Proof of Covid-19 Vaccination is required.

EQUAL EMPLOYMENT OPPORTUNITY AUTHORITY

Job Type: Full-time

Pay: From $21.44 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Case Management: 1 year (Required)

Work Location: In person

Salary : $21