Volunteer Intake Specialist (2 Openings)

The LoopRoots Foundation is a nonprofit, tax-exempt organization dedicated to supporting justice-impacted families through transportation, therapy, and technology-driven programs. Our mission is to remove the physical, financial, and emotional barriers that prevent families from maintaining meaningful connections with incarcerated loved ones, accessing mental health care, or navigating reentry.Founded in 2025, the LoopRoots Foundation operates nationally, with an initial focus on underserved communities in Maryland, Arizona, Pennsylvania, New Mexico, California, and Virginia.

Our key initiatives include

• LoopConnect A ride credit sponsorship platform that provides free or subsidized rides to prison visitation facilities, allowing families to stay in contact during incarceration.
• LoopTalk A HIPAA-compliant virtual therapy program offering trauma-informed mental health care to justice-impacted individuals and caregivers, including children.
• LoopTroop Rideshare Partnership We collaborate with the LoopTroop Rideshare platform to ensure families have access to safe, reliable, and culturally competent transportation services.
  
  

The LoopRoots Foundation is committed to using community-based, technology-enabled tools to restore dignity, promote healing, and reduce generational harm. All of our programs are offered without discrimination to build a truly supportive ecosystem for families across the U.S.

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Volunteer Intake Specialist (3 Openings)

Organization LoopRoots Foundation

Location Remote (United States)

Position Type Volunteer

Open Positions 3

Time Commitment 15–25 hours per week (flexible schedule)

Reports To Volunteer Intake Team Lead

About LoopRoots Foundation

LoopRoots Foundation is a national nonprofit organization dedicated to helping individuals and families impacted by domestic violence, sexual violence, human trafficking, justice involvement, housing instability, and other life challenges. We provide compassionate, coordinated services through transportation assistance, survivor support, workforce development, housing resources, and community partnerships.

As our organization continues to grow, we are expanding our Intake Department to ensure every individual who reaches out receives a professional, timely, and caring response.

Position Overview

We are seeking two compassionate and organized Volunteer Intake Specialists to serve as the first point of contact for individuals seeking assistance through LoopRoots Foundation.

This role plays a vital part in creating a positive first experience for participants by monitoring the intake mailbox, acknowledging inquiries, organizing client information, and helping ensure requests are routed to the appropriate program or team.

This position is ideal for individuals who enjoy helping others, staying organized, and supporting mission-driven work in a collaborative remote environment.

Responsibilities

• Monitor the shared Intake mailbox during scheduled volunteer hours.
• Review new inquiries received through the website and email.
• Send initial responses using approved templates.
• Create and update participant records in Zoho CRM.
• Verify that intake submissions contain the required information.
• Route inquiries to the appropriate department or program.
• Assign follow-up tasks when appropriate.
• Maintain accurate documentation and notes.
• Escalate urgent situations according to organizational procedures.
• Maintain confidentiality and professionalism at all times.
  
  

Qualifications

• Strong written communication skills.
• Excellent attention to detail.
• Organized and dependable.
• Comfortable using email and web-based software.
• Willingness to learn Zoho CRM.
• Ability to work independently while collaborating with a remote team.
• Customer service, nonprofit, administrative, healthcare, or case management experience is helpful but not required.
  
  

Growth Opportunity

As LoopRoots Foundation continues to expand, this volunteer position may have the opportunity to transition into a paid role based on organizational needs, available funding, performance, and ongoing commitment. While a paid position is not guaranteed, we are committed to recognizing dedicated volunteers and creating opportunities for growth within the organization.

Training Provided

All volunteers will receive onboarding and training on

• LoopRoots Foundation programs and services
• Zoho CRM
• Intake procedures and workflows
• Confidentiality and data privacy
• Communication standards
• Client routing procedures
• Internal systems and documentation
  
  

Join us in helping ensure every individual who reaches out to LoopRoots Foundation receives a compassionate, professional, and timely response while becoming part of a growing national nonprofit dedicated to changing lives.