What are the responsibilities and job description for the Assistant Team Leader position at Loop Neighborhood?
Description: Assistant Team Leader
Join Our Growing Team!
West Coast Convenience is the parent company of Loop Neighborhood Market, Poppy Market, and other gas brands. Headquartered in Union City, CA, we operate a growing network of convenience stores, fuel stations, and car washes across California. Founded in 1978, the company also develops real estate and owns and operates its locations.
West Coast Convenience continues to expand and is seeking customer-focused individuals who want to make an impact. We are committed to delivering high-quality, better-for-you products, and an exceptional store experience, guided by our Core Values: People, Teamwork, Communication, Training, Results Matter, Fun, Customer-Centered, and Safety.
If you enjoy a fast-paced environment and are driven by service, innovation, and teamwork, we invite you to join us in redefining convenience for our customers every day.
Position Summary
As an Assistant Team Leader, you play a critical role in supporting the Team Leader in all aspects of store operations. You help lead the team, ensure operational excellence, and deliver consistent, high-quality customer experience.
This is a hands-on leadership role where you will actively work alongside your team—coaching, problem-solving, and ensuring daily execution meets company standards. You will also step in to lead the store in the Team Leader’s absence.
Primary Responsibilities
Team Leadership
The Assistant Team Leader position requires constant standing, bending and reaching with a moderate amount of manual dexterity, and frequent lifting up to 50 pounds. The Assistant Team Leader must be comfortable working in varied environments, which include outdoor areas during hot summer conditions as well as cold indoor spaces, such as walk-in freezers
Employee Incentives
Join Our Growing Team!
West Coast Convenience is the parent company of Loop Neighborhood Market, Poppy Market, and other gas brands. Headquartered in Union City, CA, we operate a growing network of convenience stores, fuel stations, and car washes across California. Founded in 1978, the company also develops real estate and owns and operates its locations.
West Coast Convenience continues to expand and is seeking customer-focused individuals who want to make an impact. We are committed to delivering high-quality, better-for-you products, and an exceptional store experience, guided by our Core Values: People, Teamwork, Communication, Training, Results Matter, Fun, Customer-Centered, and Safety.
If you enjoy a fast-paced environment and are driven by service, innovation, and teamwork, we invite you to join us in redefining convenience for our customers every day.
Position Summary
As an Assistant Team Leader, you play a critical role in supporting the Team Leader in all aspects of store operations. You help lead the team, ensure operational excellence, and deliver consistent, high-quality customer experience.
This is a hands-on leadership role where you will actively work alongside your team—coaching, problem-solving, and ensuring daily execution meets company standards. You will also step in to lead the store in the Team Leader’s absence.
Primary Responsibilities
Team Leadership
- Help train and coach team members
- Provide coaching and support to drive performance
- Promote a positive team environment
- Lead the store in the Team Leader’s absence
- Support daily operations for smooth, consistent execution
- Assist with scheduling, timekeeping, and coverage
- Handle cash, reports, and store paperwork accurately
- Troubleshoot basic equipment issues
- Support ordering, stocking, and merchandising
- Monitor inventory, reduce shrink, and maintain presentation
- Drive sales through promotions and merchandising standards
- Track performance and identify improvement opportunities
- Deliver exceptional customer service on every shift
- Resolve customer concerns quickly and professionally
- Keep the store clean, organized, and welcoming
- Follow company policies and regulatory requirements
- Support food, fuel, and workplace safety standards
- Maintain a safe environment for employees and customers
- Perform all other duties as assigned
- High school diploma or equivalent
- 6–9 months of assistant manager or related experience
- Strong math, English communication, and problem-solving skills
- Team-oriented, organized, and able to multitask in a fast-paced environment
- Reliable transportation and flexible availability, including nights, weekends, and holidays
- Retail, convenience, food service, or supervisory experience preferred
- Willingness to learn and grow into a Team Leader role
- Must be at least 18 years of age
The Assistant Team Leader position requires constant standing, bending and reaching with a moderate amount of manual dexterity, and frequent lifting up to 50 pounds. The Assistant Team Leader must be comfortable working in varied environments, which include outdoor areas during hot summer conditions as well as cold indoor spaces, such as walk-in freezers
Employee Incentives
- Employees that are with us for 6 months to 3 years = 0.10 cents off a gallon of fuel
- Employees that are with us for 3 years to 5 years = 0.30 cents off a gallon of fuel
- Employees that have been with us for 5 years = 0.40 cents off a gallon of fuel
- MAXIMUM 20 GALLONS AND 2 FILL UPS PER WEEK
- The company reserves the right to run background checks as a condition of employment**