What are the responsibilities and job description for the Client Services Specialist- FT semi-remote position at Looney's Tile?
The Client Services Specialist role for a tile and grout company focuses heavily on efficient scheduling, meticulous attention to detail, and dependable reliability.
This position is ideal for a former Realtor, Home Stager, or Home Improvement Professional
Job Summary
Newly Created Position in Richmond.
After 17 years in business and hundreds of 5 star reviews, we are searching for a dependable and organized Client Services Specialist to be the main point of contact for our tile and grout cleaning and restoration clients. You will manage daily job schedules, coordinate technician routes, and ensure every customer receives clear, timely, and accurate communication. Your strong eye for detail and commitment to reliability will keep our field crews running smoothly and our clients completely satisfied.
Core Responsibilities
- Smart Scheduling: Coordinate and dispatch daily appointments for tile and grout technicians, optimizing geographic routes to reduce travel time and fuel costs.
- Client Communication: Answer incoming calls, texts, and emails promptly, providing clear pricing, service details, and pre/post-cleaning instructions.
- Proactive Follow-Up: Send automated or manual booking confirmations, reminder texts, and post-service satisfaction checks to maintain high retention.
- Record Keeping: Log all customer interactions, job notes, and property profiles accurately in our CRM scheduling software. We use Housecall Pro- very user-friendly
- Problem Solving: Handle last-minute schedule changes, cancellations, or crew delays calmly and professionally, keeping both clients and field technicians informed.
Requirements & Qualifications
- Reliability: Proven track record of punctuality, dependability, and consistent attendance.
- Attention to Detail: Exceptional organizational skills with zero tolerance for double-booking or missing critical job notes.
- Communication: Clear, polite, and confident verbal and written communication skills.
- Tech-Savvy: Comfortable using modern scheduling software, CRM platforms, and basic office tools.
- Experience: 2 years in customer service, dispatching, or administrative coordination, preferably within the home services, real estate or contracting industry.
This position is ideal for a former Realtor, Home Stager, or Home Improvement Professional
Mon-Fri 730-430
Remote 3-4 days a week
1-2 Days a week at our co-working space in Carytown
Easy Parking
Benefits:
United Health Care Health Insurance
Dental
2 Weeks Paid Time off
7 Paid Holidays (Christmas, NY Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and The Day After Thanksgiving
$22-$24 to start- 90 day review- we are not afraid to pay top performers
Email your resume and please share some information about you, why you would excel in this role and what you will bring to the table.
We are a very fair, open, friendly and supportive team
LooneysTileandGrout.com
Pay: $22.00 - $24.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: Hybrid remote in Richmond, VA 23221
Salary : $22 - $24