Front Office Associate

Front Office Associate Position Overview:
The Front Office Associate is a customer-facing, frontline role that supports a large animal equine veterinary practice in providing excellence in customer service. This position plays a vital part in the administrative processes and offers support to clients for all their issues and inquiries.

Key Job Functions:

• Administrative tasks involve client scheduling, phone answering, and data entry of invoices and client information.
• Closing daily reports and liaising with the main clinic on financial reporting are also essential duties.
• The provision of outstanding customer support through basic need triaging and inquiries is crucial.
• Scheduling client services and pharmacy needs require coordination.
• Supporting internal clinic needs, including product supply and equipment management, is necessary.
• Lab work and pharmacy requirements must be coordinated.
• Communicating patient status updates, timelines, and offering basic client educational support are key responsibilities.

Requirements:
Key Competencies:

• Excellence in customer service and strong communication skills are fundamental.
• Prioritizing urgencies while maintaining focus and flexibility is essential.
• Resourcefulness, multitasking ability, and a strong work ethic are required.
• Problem-solving and being solution-driven are critical skills.
• Teamwork and autonomous work capabilities are necessary.
• Focusing in fast-paced, sometimes stressful environments is vital.
• Good foundational math abilities are required.

Job Qualifications:

• A High School Diploma or Associates Degree is preferred.
• At least one year of experience working in a medical practice setting is required.
• BASIC equine knowledge or experience is necessary.
• Tech savvy and quick learning abilities are required.