What are the responsibilities and job description for the Service Manager position at LOOKOUT PEST CONTROL LLC?
Join Our Expert Team at Lookout Pest Control – Your Career Starts Here!
Are you a natural leader who thrives on building strong teams, developing talent, and delivering outstanding customer experiences? Lookout Pest Control is seeking a Service Manager to hire, train, and coach our field technicians while supporting operational excellence, customer retention, and route efficiency.
With over 30 years in the pest control industry, Lookout Pest Control continues to grow by putting Employees First, Customers Always. We’re intentionally seeking diverse, high-energy leaders looking to grow with us — and we will train you! If you're ready to make an impact, keep reading!
A Day in the Life of a Service Manager
As a Service Manager, you’ll lead a team of up to 10 technicians and play a key role in branch operations. You will guide hiring, performance coaching, customer communication, and route optimization. You’ll also champion our culture by building a team environment where people feel supported, motivated, and empowered to grow in their careers.
Every day, you’ll be part coach, part problem-solver, and part culture champion—while helping protect homes, families, and businesses.
What We Offer
- Competitive Compensation
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Comprehensive Benefits including:
- 401(k) with 6% company match
- Health, Dental & Vision Insurance
- Company-paid Life Insurance
- Paid Time Off
- Paid Holidays
- Career Growth Opportunities – We promote from within and offer leadership development programs
- Empowered, People-Focused Culture – Be part of a team that believes in winning together
- Established & Growing Company – Over 30 years in business with 90% customer and employee retention
What You’ll Do
- Lead and support a team of up to 10 technicians at our Charlotte location
- Recruit, hire, and train new and existing team members
- Coach performance, conduct ride-alongs, and deliver ongoing development
- Support routing and scheduling efficiency across technician territories
- Utilize CRM systems to manage service performance and customer updates
- Build customer relationships and increase service retention
- Monitor team metrics and provide real-time feedback and performance reports
- Drive engagement and teamwork through positive leadership
- Promote and protect our “Best Place to Work” culture by living our Core Values
What We’re Looking For
- High school diploma or equivalent required
- Experience managing a team of 5 or more employees
- Strong communication and coaching skills
- Goal-driven with a hands-on leadership style
- Ability to manage time, solve problems, and make decisions independently
- A passion for building teams and developing people
- "Fire in the belly" attitude and competitive mindset to win
Why Lookout Pest Control?
Lookout Pest Control isn’t just a workplace — it’s a team built on trust, growth, and opportunity. We celebrate people who bring energy, ownership, and pride to their work. If you’re ready to step into a leadership role where your impact matters, this is the role for you.
