What are the responsibilities and job description for the Customer Care Specialist position at LOOKOUT PEST CONTROL LLC?
Customer Care Specialist – A Day in the Life
As a Customer Care Specialist at Lookout Pest Control, you play a critical role in delivering on our promise to be the easiest company to do business with. You are often the first point of contact for our customers, setting the tone for a positive and seamless experience.
In this fast-paced, customer-focused role, you’ll manage a high volume of inbound calls, helping customers with service questions, scheduling, account updates, and issue resolution. Your ability to listen, communicate clearly, and navigate our CRM system ensures every interaction is handled efficiently and professionally.
Beyond the call, you are a key connector between our customers, field technicians, and sales team—helping drive satisfaction, retention, and growth. Your attention to detail and commitment to teamwork directly contribute to the success of the branch and the overall customer experience.
What You’ll Do
Handle a high volume of inbound customer calls with professionalism and efficiency
Assist customers with scheduling, service inquiries, account changes, and issue resolution
Identify opportunities to recommend additional services and generate leads
Accurately document all customer interactions and actions in CRM (PestPac)
Collaborate with field teams and operations to resolve customer concerns quickly
Make outbound calls for collections as needed
Maintain compliance with company policies, safety standards, and regulatory requirements
Participate in training sessions and team meetings
Support additional administrative and operational tasks as needed
Required:
Strong computer skills and ability to navigate multiple systems
Fluent in spoken and written English
Minimum typing speed of 40 WPM
Experience in a high-volume call center environment preferred
Preferred:
- Pestpac
- 2 years call center experience
Work Environment
Indoor office setting
Frequent computer use throughout the day
High-volume phone-based customer interaction
Key Competencies
Exceptional customer service and communication skills
Strong attention to detail and accuracy
Team-oriented mindset
Effective problem-solving abilities
8AM - 6PM