What are the responsibilities and job description for the Engineer, Technical Service position at lonza?
Engineer, Technical Service Location: Budapest, Hungary. Relocation assistance is available for eligible candidates and their families, if needed. This is a client-facing technical role connected to our Bornem Belgium site, offering the opportunity to support international customers while delivering high-quality technical expertise across EMEA, primarily focused on Eastern Europe countries Office-first roles This is a home office-first role. Working together in person supports close, real-time collaboration and team alignment, enabling us to deliver our best work. You will work primarily in the home based office, combined with approximately 50% travel to client sites. What you will get: An agile career and dynamic working culture An inclusive and ethical workplace Compensation programs that recognize high performance A variety of benefits dependent on role and location The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits The full-time annual base pay for this position in Hungary is expected to range between HUF 9000'000 and HUF 12600'000. Initial salary placement within this range will be determined based on role‑related factors such as experience, qualifications, and expected contribution. What you will do: Act as the primary technical point of contact for clients, delivering high-quality support remotely and on site. Travel (~50%) to customer locations across EMEA, specially focused on Eastern EU countries, to support installations, operations, and troubleshooting. Build and maintain strong client relationships to ensure long-term satisfaction and collaboration. Support audits, client visits, and technical discussions as a subject matter expert. Collaborate with cross-functional teams (Quality, Production, MSAT, Project Management) to meet client expectations. Ensure all activities comply with GMP, safety, and regulatory standards· Contribute to continuous improvement initiatives and share best practices across teams. What we are looking for: Experience in a technical role within pharmaceutical, biotech, nutraceutical environment or other regulated environments. Experience on capsule filling industry (nutra/pharma), especially focused on capsule filling machines technologies. Strong client-facing and communication skills across diverse cultures and regions. Fluency in English (written and spoken), and wished to add any Eastern country language (I.e.: Polish, Balkans, Romanian, Czech). Ability and willingness to travel internationally up to 50% of the time. Solid understanding of GMP and quality standards. Strong problem-solving skills, autonomy, and adaptability in a dynamic environment. Background in Life Sciences, Engineering, or a related field, or equivalent practical experience. About Lonza At Lonza, our people are our greatest strength. With 30 sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board. Ready to shape the future of life sciences? Apply now.