What are the responsibilities and job description for the HOSPITALITY LEAD position at Longwood Gardens?
As one of the great gardens of the world located just 30 miles outside of Philadelphia, Longwood Gardens is rooted in a steadfast mission of bringing joy and inspiration to everyone through the beauty of nature, conservation, and learning. Across our many departments, every staff member creates the magic that makes our Gardens distinctive. Our team of dynamic professionals is what sets us apart, and our spirit of legacy, innovation, and opportunity is what guides us. While beauty is our heart, our people are our soul.
Longwood Gardens is seeking part-time Guest Engagement Hospitality Leads to play a key role in delivering exceptional guest experiences across our operations. The Leads support a wide range of activities, including concerts, photoshoots, rental events, in‑Garden transportation, and other assigned guest-facing experiences. Responsibilities include:
- Coordinating with staff to ensure full understanding of event logistics, equipment needs, program details, and required tasks
- Demonstrating comprehensive knowledge of all Guest Engagement operations, ensuring consistent, high quality service delivery while providing clear guidance to Guest Engagement staff
- Coordinating seating teams, and resolving guest concerns
- Overseeing coat check, transportation coordination, guest assistance, and general hospitality services
- Escorting groups to designated locations, and ensuring adherence to guidelines and agreements while supporting overall guest satisfaction
- Maintaining supplies, managing and cleaning equipment, and preparing operational materials for staff assignments
- Supporting in developing, updating, and communicating Standard Operating Procedures
The ideal candidate will possess:
- A minimum of two years of experience working with public programs, seating venues, customer service, or similar guest relations functions
- A valid Driver’s License
- Ability to work an average of 20 hours per week, and primarily be available evenings, weekends, and holidays
- Basic computer proficiency or willingness to learn operational systems, as well as participation in required safety and security trainings
- Demonstrate strong expertise in assigned areas while confidently managing high‑volume, fast‑paced environments and handling challenging guest interactions with professionalism, tact, and sound judgment
- Ability to stand and walk for extended periods in all weather conditions and operate golf carts and shuttles
- Ability to lift items up to 25 pounds
Longwood Gardens is committed to nurturing a diverse and inclusive environment that celebrates the complexities and differences of all living things. We welcome and respect diverse backgrounds, life experiences, and perspectives. Diversity creates a more beautiful world, sparks innovation, and unites us.