What are the responsibilities and job description for the Scheduling Clerk - Cardiology Clinic position at Longview Regional Medical Center?
Why Join Us?
Job Summary
The Scheduling Clerk is responsible for coordinating and managing patient appointments to ensure efficient scheduling and a seamless patient experience. This role involves working closely with healthcare providers, patients, and administrative teams to schedule consultations, treatments, procedures, and follow-ups in a timely and accurate manner. The Scheduling Clerk also maintains accurate scheduling records, resolves conflicts, and provides clerical support to the facility's administrative functions.
Essential Functions
- Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
- Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
- Work Hard. Recharge Often. – Generous PTO and extended illness benefits
- Invest in Your Future – 401(k) with company match
- Grow With Us – Career development, learning opportunities, and advancement pathways
- We Invest in Your Success – Licensure and certification reimbursement
- Student Loan Support – Assistance available for eligible roles
- Your Wins Deserve Recognition – Employee rewards and recognition programs
- A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
Job Summary
The Scheduling Clerk is responsible for coordinating and managing patient appointments to ensure efficient scheduling and a seamless patient experience. This role involves working closely with healthcare providers, patients, and administrative teams to schedule consultations, treatments, procedures, and follow-ups in a timely and accurate manner. The Scheduling Clerk also maintains accurate scheduling records, resolves conflicts, and provides clerical support to the facility's administrative functions.
Essential Functions
- Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
- Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions.
- Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
- Manages scheduling conflicts, ensuring that appointments do not overlap and that resources (e.g., rooms, equipment, and staff) are properly allocated.
- Provides general administrative support, including answering calls, filing documents, processing appointment-related paperwork, and faxing information as needed.
- Assists with patient check-in and registration, ensuring patients are properly checked in for scheduled appointments and providing any necessary instructions.
- Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
- Generates and maintains scheduling reports, tracking cancellations, reschedules, and appointment trends for departmental reporting and process improvements.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
- Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
- 0-2 years of experience in medical scheduling, administrative support, or customer service preferred
- 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred
- Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
- Proficiency in EHR systems, scheduling software, and office applications.
- Excellent customer service and communication skills, with the ability to interact professionally with patients, families, and healthcare teams.
- Strong organizational and problem-solving skills, ensuring accuracy and efficiency in scheduling operations.
- Ability to handle high call volumes and manage multiple tasks efficiently in a fast-paced healthcare environment.
- Knowledge of HIPAA regulations and patient privacy standards.