Help Desk Technician II

Longview Capital Corporation is looking for dependable, energetic, and motivated individuals to join our team. Longview Capital Corporation is a community-focused Holding Company that provides financial services through subsidiary institutions dedicated to providing personalized banking solutions to individuals and businesses across central Illinois. Longview Capital Corporation’s goal is to employ people who are interested in Rural America.

Job Summary:

The Tier 2 Help Desk Technician provides advanced technical support to resolve complex IT-related issues escalated from Tier 1 support. This role involves troubleshooting hardware, software, and network problems, ensuring minimal downtime and optimal user experience.

Key Responsibilities:

• User Support: Respond to and resolve escalated technical issues from Tier 1 support.
• Troubleshooting: Diagnose and troubleshoot computer hardware, software, and network problems.
• Incident Management: Manage and update support requests and incidents in the company’s ticketing system. Track progress and ensure timely resolution, keeping users informed on the status of their issues.
• Collaboration: Work with other IT staff for advanced problem resolution.
• Hardware Setup: Install, configure, and maintain operating systems and applications.
• Technical Documentation: Document solutions and create knowledge base articles for recurring issues.
• User Training: Provide remote and on-site support as needed.
• Security Support: Ensure compliance with security and data protection policies.

Required Skills & Qualifications:

• Education: Associate degree in IT or related field required.
• Experience:
  • 2 years of experience in IT support or help desk environment required.
  • Strong knowledge of Windows and common enterprise applications.
  • Familiarity with networking concepts (TCP/IP, DNS, DHCP) is required.
  • Excellent problem-solving and communication skills, both written and verbal.
  • Ability to work independently and in a team environment.

Work Environment:

• Full-time position, standard business hours with occasional on-call duties.
• Typically office-based, though remote support may be required for some users. Occasional travel to other office locations may be necessary.
• Office location is negotiable. Options include any of our buildings within our footprint that has available space.

Physical Requirements:

• Ability to sit or stand for long periods.
• Occasional lifting (up to 25 pounds) for hardware setups or maintenance.

Benefits:

• Holiday Pay, Paid Parental Leave, Paid Time Off, Insurance: (not limited to) medical, vision, dental, logo apparel credit, 401k match

Salary:

• commensurate on experience