What are the responsibilities and job description for the Service Coordinator - Residential HVAC position at Longsworth Comfort Air?
Our office staff is growing!
We are currently looking for you! Do you have prior service office admin experience?
You'll be making sure the office is running smoothly, verify all receivable and payable are processed on time, making sure the other members are scheduling, ordering materials and follow up with our customers in a timely and professional manner.
Ideal candidate must have excellent multi-tasking skills and great customer service with employees and customers. Experience with HouseCall Pro dispatching software and a background in residential AC Service is a plus, but not required.
Duties include but are not limited to: · Receive and dispatch service calls . · Monitor GPS tracking system -technician’s workload · Provide updates via customer portals. · Contact customers to schedule service and maintenance calls. · Answer customer inquiries in a timely manner. · Organize on-call schedule for technicians. · Follow up on open invoices. Potential commission. Perform other job-related duties as assigned.
Requirements: · 1 years of previous experience as a Dispatcher is preferred. Sales Experience a plus Relevant industry experience in residential HVAC service is preferred. High school diploma or equivalent. Strong communication and customer service skills. Solid working knowledge of Microsoft Excel and ability to learn new software. Able to work in a fast-paced environment and multitask with strong attention to detail.
Must be able to pass a drug test , clean background check and clean driving record.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Dispatching: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
Salary : $20