Systems & Infrastructure Manager

Longship is a third-party logistics company specializing in over the road truckloads of fresh, frozen, and dry shipments. We excel in providing uncompromising customer service by guaranteeing our clients that their product will be transported in a safe and timely manner. We are currently hiring an experienced Systems & Infrastructure Manager to own the technology backbone that keeps Longship running.

This is a hands-on leadership role responsible for the reliability, security, and performance of our servers, networks, virtualization, communications, and business-intelligence platforms. You will lead a small team, set technical direction, and partner across the business to keep our infrastructure secure, scalable, and highly available.

This position reports directly to Longship’s Chief Information Officer (CIO) and backfills a long-tenured leader, so we are looking for a seasoned professional who can step in, take ownership quickly, and continue to modernize and automate our environment.

Responsibilities:

• Infrastructure & virtualization — Own the design, deployment, and day-to-day operation of on-prem and hybrid infrastructure, including Nutanix hyperconverged (HCI) clusters, virtualization, servers, storage, and backup/disaster-recovery systems.
• Networking — Manage LAN/WAN, routing, switching, VLANs, VPNs, and Wi-Fi; ensure resilient, high-performance connectivity across headquarters and remote sites.
• Security — Administer Palo Alto Networks (PAN) firewalls and lead the organization's security posture: perimeter and endpoint protection, access control, patching, vulnerability management, monitoring, and incident response.
• Unified communications — Administer and optimize the UCaaS platform (cloud voice, video, contact-center, and messaging) that supports 24/7 operations.
• Microsoft 365 & collaboration — Administer the Microsoft 365 / Office 365 environment and Microsoft Teams, including Exchange Online, SharePoint/OneDrive, identity and licensing, security and compliance settings, and end-user support.
• Reporting & analytics — Build and maintain Power BI dashboards and data models that give leadership and operations clear visibility into systems health, capacity, and business metrics.
• Automation — Identify and automate repetitive infrastructure and administrative tasks (scripting, scheduled jobs, workflow automation) to reduce manual effort and improve consistency and uptime.
• Availability & performance — Monitor systems proactively, plan capacity, tune performance, and drive toward high-availability and rapid recovery objectives.
• Team leadership — Lead, mentor, and develop the systems & infrastructure team; set standards, prioritize work, and manage vendors and service providers.
• Documentation & governance — Maintain accurate documentation, runbooks, and change-management practices; support audits and compliance requirements.
• Cross-functional partnership — Collaborate with operations, security, and business stakeholders to align infrastructure with company growth and 24/7 service commitments

Required Qualifications:

• 10 years of progressive experience in IT infrastructure, systems administration, or a closely related field, including team or project leadership.
• Deep, hands-on expertise in networking — routing, switching, VLANs, VPNs, firewalls, and WAN/LAN architecture.
• Hands-on experience administering Palo Alto Networks (PAN) firewalls and a strong grasp of network and infrastructure security practices.
• Production experience with Nutanix hyperconverged infrastructure (or comparable HCI/virtualization platforms), including servers, storage, and backup/DR.
• Experience administering a UCaaS / cloud communications platform (voice, video, contact center, messaging).
• Hands-on administration of Microsoft 365 / Office 365 and Microsoft Teams (Exchange Online, SharePoint/OneDrive, identity, licensing, and security/compliance).
• Proficiency building reports and dashboards in Power BI, including data modeling.
• Demonstrated ability to automate infrastructure and administrative tasks through scripting or workflow tooling (e.g., PowerShell, Python).
• Strong troubleshooting, prioritization, and communication skills, with the ability to translate technical topics for non-technical stakeholders.
• Track record of maintaining secure, highly available environments in a fast-paced, always-on business.

Preferred Qualifications:

• Relevant certifications such as PCNSA/PCNSE (Palo Alto), Nutanix NCP, network certifications (e.g., CCNA/CCNP), Microsoft 365 certifications, or security certifications (e.g., Security , CISSP).
• Experience in logistics, transportation, or another 24/7 operational environment.
• Familiarity with cloud platforms and hybrid architectures.
• Experience with compliance frameworks and IT audit processes.
• Vendor and budget management experience.

Schedule:

• On-site, in-office at Longship’s Lexington, KY headquarters
• Monday- Friday 8 AM – 5 PM

What we offer you:

• Salary: $110K
• Medical, Vision, and Dental Insurance
• 401K with great company matching
• Paid time off and paid holidays
• Newly renovated state-of-the-art facility with a private fitness center
• Strong comradery and a collaborative work environment

Longship is an at-will employer. Longship is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.