What are the responsibilities and job description for the Patient Services Coordinator – Medical Office position at Longs Peak Family Practice?
Position Summary:
Our amazing, busy family & sports medicine practice is seeking a compassionate and organized Patient Services Coordinator to serve as a primary point of contact for patients and families. This role is responsible for coordinating patient scheduling, registration, insurance verification, and overall care flow, ensuring every patient receives timely, high-quality, friendly service. The ideal candidate has strong interpersonal skills, thrives in a fast-paced environment, and brings experience in healthcare administration or customer service.
Key Responsibilities:
- Welcome and assist patients in person and over the phone with professionalism and empathy
- Coordinate scheduling and follow-up visits to maximize patient satisfaction and provider efficiency
- Guide patients through the registration process, ensuring accurate demographic, insurance, and medical information is entered into the EHR
- Collect co-pays, outstanding balances, and provide financial policy information when needed
- Facilitate prior authorizations, referrals, and communications between patients and providers
- Monitor and manage daily patient flow in the office, supporting smooth transitions between front desk, clinical staff, and providers
- Maintain compliance with HIPAA and office policies regarding patient confidentiality and record management
- Assist with patient questions about services, billing processes, and care coordination
- Collaborate with the team to help resolve any pain points, such as scheduling conflicts, patient concerns, and office workflow issues
Qualifications:
- High school diploma or equivalent (some college coursework or healthcare-related certification preferred)
- 1–3 years of experience in a healthcare setting (medical office, hospital, or patient access role preferred)
- Proficiency with electronic health record (EHR) and scheduling systems
- Strong multitasking, problem-solving, and organizational skills
- Excellent customer service focus with clear, professional communication skills
- Ability to remain calm, flexible, and efficient in a fast-paced, high-volume environment
Work Environment:
- Full-time and Part-time on-site positions in a high-volume medical office
- Hours we are open M-F 9 am-6 pm one Saturday per month 8-12
- Frequent patient and staff interaction, requiring empathy and effective communication
- Combination of desk-based computer work and face-to-face patient engagement
Why Join Us:
As a Patient Services Coordinator, you’ll play a key role in ensuring patients feel supported, informed, and cared for throughout their healthcare journey. We offer competitive pay, benefits, and opportunities for professional growth within a collaborative healthcare environment.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Profit sharing
- Vision insurance
Work Location: In person
Salary : $19 - $22