Longo Toyota of Prosper Guest Relations Representative

We are the fastest growing dealership in DFW and Penske Motor Group's FIRST dealership in Texas, plus we offer so many perks! Catered Lunches on Saturdays. Tuition Reimbursement. Gym Reimbursement...and so much more! Apply today! This position is 100% on-site at Toyota of Prosper in Prosper, TX.

This is a full-time position, including Saturday shifts.

• Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors.
• Directs telephone calls to the appropriate parties, as necessary.
• Communicates with callers, walk-in guests and or vendors in a professional, friendly, and efficient manner.
• Strives to minimize hold time and abandon rates.
• Effectively monitor and update all information in CRM management system
• Notifies appropriate parties when guests are waiting.
• Performs other administrative duties, as assigned.
• Maintains guest's contact information including but not limited to phone number (s), email, and home addresses.
• Maintains high ethical standards in all actions.
• Maintains assigned workspace in an organized and clean manner.
• Always maintains a professional appearance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:

• Pleasant and polite demeanor with the ability to communicate professionally on the telephone, internet and in person, and use standard office equipment
• A high school diploma or equivalent
• A minimum of 1 year customer service experience and experience with multiple phone lines, preferred
• Ability to coordinate activities with other employees
• Ability to read and comprehend instruction and information in the English language
• Must have a valid driver's license and have and maintain an acceptable, safe driving record

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Frequently required to; sit; use hands to finger, handle, or feel; and talk or hear.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Work to be conducted primarily in an office environment, however some work may be done in conference rooms, outdoors, and remote via zoom.
• Use hands and fingers in repetitive motions, daily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.