Operations Coordinator

Location: Denton, TX (Onsite)

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Employment Type: Full-Time

Compensation: Negotiable, Based on Experience

Longhorn Screen & Shade is a growing home services company specializing in custom screens, shades, shutters, and outdoor living solutions. We are seeking a highly organized, customer-focused Scheduling Coordinator to serve as a key member of our operations team.

This position is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, excels at multitasking, and takes ownership of their work. As our company continues to grow, we are looking for someone who can grow with us, take initiative, and help streamline operations through technology and process improvements.

• Schedule and coordinate:
• New customer leads
• Service and repair appointments
• Collections-related appointments
• Customer service requests
• Solar screen installations
• Bug screen installations
• Additional installation and service appointments
• Manage complex, multi-layered scheduling across sales representatives, installers, office staff, and customers.
• Maintain accurate calendars, appointment details, and customer records.
• Coordinate schedule changes and communicate updates efficiently.
  

• Assist with answering and managing incoming phone calls professionally and promptly.
• Provide exceptional customer service and build positive customer relationships.
• Assist customers with scheduling, questions, concerns, and appointment updates.
• Work closely with fellow office staff to ensure all customer inquiries are handled effectively.

• Utilize QuickBooks, Google Workspace, Microsoft Outlook, and scheduling software.
• Experience with Jobber is preferred but not required.
• Experience with Podium or automated customer communication platforms is a plus.
• Help improve workflows, scheduling processes, and operational efficiency.
• Support administrative projects and daily office operations as needed.
• Take on increasing responsibilities as the company continues to grow.
  

• Experience in scheduling, dispatching, office administration, customer service, project coordination, and/or operations.
• Strong proficiency with computers and business software.
• Experience with QuickBooks strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities simultaneously.

• Experience with Jobber.
• Experience with Podium or customer communication software.
• Experience in home services, construction, installation, or service-based businesses.
  

• Thrives in a fast-paced environment.
• Takes bold initiative and proactively solves problems.
• Owns mistakes and learns from them.
• Comfortable speaking with customers and handling phone conversations throughout the day.
• Reliable, dependable, and self-motivated.
• Adaptable and willing to support different areas of the business as needs evolve.
• Positive attitude with a strong commitment to customer satisfaction.
  

Since 2007, Longhorn Screen & Shade has built a reputation for quality workmanship, exceptional customer service, and long-lasting customer relationships throughout the Dallas-Fort Worth area. We are a family-owned company that values teamwork, innovation, accountability, and continuous improvement.

As we continue to grow, we're looking for team members who want to grow with us, contribute ideas, and make a meaningful impact on our operations and customer experience.