Director of ACO Operations & Client Success

Brief Description

Join us in transforming healthcare.

At Longevity Health, we're dedicated to advancing healthcare through innovation, compassion, and excellence. We're looking for passionate individuals to join our team and help us make a difference. The individual holding this position is required to support and demonstrate their commitment to Longevity Health’s purpose: To optimize the quality of life of people in long-term care by focusing on their individualized health needs.

Longevity Health is seeking a dynamic and experienced leader to serve as our Director of ACO Operations & Client Success. This role is central to advancing our value-based care strategy and driving the success of our ACO REACH High Needs model.

You will be responsible for ACO performance, provider partnerships, operational execution, and client success, working closely with physician groups, nursing homes, and post-acute providers. This is a highly visible leadership role that blends strategy, relationship management, and data-driven performance improvement.

What You’ll Do

ACO Growth & Partner Engagement

• Drive growth and sustainability of physician and medical group partnerships
• Develop and maintain strong relationships with PCPs, specialists, and provider organizations
• Lead onboarding and implementation of new physician groups and post-acute partners
• Build partnerships with nursing homes and assisted living facilities to expand ACO participation
  
  

Operational Leadership & Execution

• Translate strategy into scalable workflows, processes, and accountability structures
• Oversee EMR referral management and care coordination processes
• Manage alignment submissions and attribution processes across the network
• Lead vendor relationships supporting ACO operations and clinical initiatives
  
  

Performance & Analytics

• Track and analyze attribution trends, growth, churn, and performance
• Deliver data-driven insights and reports to internal leadership and external partners
• Conduct regular performance reviews with providers and implement improvement plans
• Establish and manage KPIs across growth, onboarding, engagement, and retention
  
  

Cross-Functional Collaboration

• Partner closely with clinical leadership to align on performance improvement initiatives
• Collaborate with ISNP and IPA product leaders on market strategy and education
• Support provider education on value-based care and government programs
  
  

Strategic Initiatives

• Support transition planning for the CMS/CMMI LEAD ACO model
• Evaluate opportunities for Convener participation and long-term ACO expansion
• Contribute to long-range growth planning and market expansion strategies
  
  

Team Leadership

• Lead, coach, and develop ACO Operations & Client Success team members
• Foster a culture of accountability, collaboration, and continuous improvement
  
  

Requirements

Required

• Bachelor’s degree
• 5 years of healthcare experience, including 3 years in leadership
• Strong knowledge of:
• Value-based care models
• Government programs (Medicare, ACOs)
• Provider practice and nursing home operations
• Experience managing provider relationships and driving performance outcomes
• Strong analytical, reporting, and presentation skills
• Proven ability to lead cross-functional initiatives and manage change
  

Preferred

• Experience with ACO models, especially ACO REACH
• Strategic decision-making and problem-solving
• Relationship building and communication
• Operational excellence and execution
• Data-driven performance management
• Adaptability in a fast-changing environment
  
  

Summary

Longevity Health is a national provider of Institutional Special Needs Plans (I-SNP), created to meet the complex healthcare needs of nursing home residents. Since our founding in 2018, we've expanded our services across several states and formed strategic partnerships to deliver high-quality, patient-centered care. We are actively growing, with plans to continue expanding our services across the nation.

Longevity Health is an Equal Opportunity Employer. We value diversity and encourage applicants of all backgrounds to apply.

COVID-19 Vaccination Policy

Longevity Health follows federal and state regulations regarding COVID-19 vaccinations. Some facilities may still require staff vaccinations to protect the health of residents. Applicants will be required to provide proof of vaccination, or an approved exemption, where applicable.

If you are passionate about healthcare and ready to help us drive change in long-term care, apply now to join the Longevity Health team!