Wholesale Coordinating Supervisor

The Wholesale Coordinating Supervisor is responsible for overseeing the daily operations of the Wholesale Coordinating team. This role ensures the efficient and compliant coordination of loan files in accordance with FHA, State, and Investor regulations, while maintaining the marketable quality of each loan.

Job Responsibilities:

Remotely lead, coach, and supervise Coordinators, Team Leads, and Support Staff. Remote supervision includes, but is not limited to:

Performance management via virtual meetings, messaging, phone communication, emails, etc.

Work cohesively with management to implement and streamline processes, build, and analyze reports, etc.

Identify need for additional tools/job aids and implement/create/revise accordingly.

Assist Coordinators and Team Leads with pipeline management, both daily and for PTO.

Escalate files/conditions to management; must be proficient in FHA and proprietary reverse guidelines.

Submit exception requests

Review Team Lead/Coordinator questions and provide feedback and/or training/coaching in accordance with company policies and SLAs.

Attend and/or assist and/or initiate partner calls to ensure quality service and/or discuss complex files.

Provide collaboration when coordinating/initiating team building activities, employee appreciation gifts/incentives, etc.

Analyze Credit, income, tax returns and asset documents.

Must be able to demonstrate a strong understanding of reverse mortgage guidelines including financial assessment requirements.

Strong customer service and communication skills are necessary.

Work cohesively with partners, borrowers, underwriters, closers, AMC’s, title companies, and sales team members.

Strong pipeline management skills required.

Must have the ability to present/speak to large groups both in person and remotely. This includes but is not limited to:

Direct reports, management; including senior management, internal colleagues, broker and PA partners and other parties associated with other external relationships.

As an exempt position, this role may require additional hours based on company needs.

Qualifications

Previous supervisory experience is highly preferred.

Previous reverse mortgage processing/pipeline management experience highly preferred.

Reverse mortgage experience is required.

Excellent verbal and written communication skills.

Strong time management and prioritization skills and ability to meet deadlines.

Additional Information

Working in a growing and dynamic industry

Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts

401(k) with company match

Paid time off

This is an Exempt role

LBF is an EEO/AA/Vet/Disabled Employer

Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.